Technical Support Represenative
Alert 360 | ||||||||
paid time off, tuition reimbursement, 401(k) | ||||||||
United States, Oklahoma, Tulsa | ||||||||
2448 East 81st Street (Show on map) | ||||||||
Nov 07, 2024 | ||||||||
Job Details
Alert 360 was awarded'Best Place to Work'for six consecutive years in a row! VOTED ONE OF THE BEST COMPANIES TO WORK FOR IN 2016, 2017, 2018, 2019, 2020 and 2021! We are also listed as one of INC 5000s fastest-growing companies in America! Are you part tech guru and customer service savvy? Do friends refer to you as a problem solver? Are you the one your grandparents call when they need help with newfangled gadgets? At Alert 360, we provide home and business owners leading smart security and home automation solutions, and as a Call Center Technical Support Specialist, you'll advance your skills within our rapidly growing industry to help home-- all from the comfort of an air-conditioned national support center and comfy chair. ESSENTIAL DUTIES AND RESPONSIBILITIES * Provide over-the-phone technical support to our residential and commercial customers who need assistance or have questions about their security or automation equipment.
* Ability to make sound decisions and use proper discretion in handling customer issues within company guidelines.
DESIRED SKILLS AND EXPERIENCE * Prior technical support experience is required. * Ability to learn to troubleshoot consumer-facing hardware and software such as cameras, alarm panels, z-Wave devices, sensors etc. * Ability to adapt to a fast-paced call center environment. * Stable work history * A willingness and desire to assist others.
* Prior security industry experience is a plus REQUIREMENTS
SHIFT HOURS Schedule is second shift, five days/week with one weekend day. Must be flexible and willing to arrive early or leave later as customer needs dictate. THE BENEFITS OF JOINING OUR TEAM Because Alert 360 hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefits program that includes:
When you join Alert 360, you do more than simply switch companies to advance your career. You become part of the Alert 360 family, a group of talented team members working together to Make It Happen! |