Domestic Operations Coordinator

Position Overview:

As a Domestic Operations Coordinator, you will execute daily activities and customer service functions of the operations department. This role reports directly to the Operations Supervisor.

KEY ACCOUNTABILITIES INCLUDE:

• Execute the day-to-day shipments originated and/or handled by the operations department; prioritize, schedule and route shipments and arrange for transportation throughout the United States and internationally and obtain Proof of Deliveries (POD) on all orders.
• Customer service, data entry, and/or dispatch pickup and delivery of freight via air, truckload, LTL and local modes.
• Interact with customers and their key personnel as needed, while ensuring a high level of customer satisfaction and operational proficiency to meet growth and profitability goals.
• Ensure prompt and accurate completion of all paperwork associated with movement of inbound and outbound shipments.
• Ensure timely pick-ups, recoveries, deliveries, and airline and agent selection, while maintaining cost controls. Effective communication with them is essential to ensure shipments are executed timely and accurately.
• Maintain accurate status updates of shipments including in-transit notifications and estimated time of deliveries; communicate daily with customers to keep them informed of changes pertaining to their shipments should an update apply or be required.
• Work with vendor-specific websites to set up and track shipments
• Communicate pending work and/or unresolved problems to shift personnel and the operations manager.
• Assist in the preparation and approval of rate quotes or shipment costing for internal and external customers.
• Accurately manage and maintain departmental administrative tasks such as accounting, reporting and recordkeeping in accordance with internal policies and state and federal regulations.
• Enter pickups and route freight.
• Create rate quotes.
• Answer telephones and helps with inquiries from customers as well as stations and/or agents.
• Enter new accounts and/or do maintenance on account files when needed.
• Respond to inquiries regarding entered data.
• Entering & maintaining customer tariffs in domestic operating system, SEKO RED NA.
• Process cargo manifests, calculate charges, and coordinate all areas of freight release.
• Proactively solicit customer feedback and provide innovative solutions to customer service issues/barriers
• Must be aware of FAA Security program, packaging and crating procedures, and hazardous materials management.
• Comply with SEKO's C-TPAT Security Profile.
• Expected to uphold SEKO's Core Values.
• File documents after entry into the system.
• Perform other duties as assigned.

REQUIREMENTS:

• Excellent customer service skills required
• Accurate typing skills and/or data entry skills.
• Intermediate proficiency in Microsoft Office, internet and web-based applications and job specific software applications.
• Ability to add, subtract, multiply and divide using units of U.S. and/or international currency, weight, volume and distance measurements.
• Makes customers and their needs a primary focus of one's actions; developing and sustaining productive relationships.
• Ability to plan work to ensure that work is completed efficiently.
• Effectively participates in department projects related to assigned area of responsibility.
• Ability to read, write and speak English fluently.
• Read, analyze, and interpret complex regulations and procedures and respond to common inquiries or complaints.
• Possess functional knowledge of regulations and compliance procedures associated with all areas of freight forwarding
• Have experience in multimodal logistics with functional knowledge of TSA, C-TPAT and Hazmat
• High attention to detail

EDUCATION & EXPERIENCE:

Minimum:

• High School Diploma or GED.
• Minimum two years' freight forwarding experience.

Preferred:

• Bachelor's Degree preferred or equivalent combination of work experience

Dedicated - Devoted to a task or purpose with loyalty or integrity
Enthusiastic - Shows intense and eager enjoyment and interest
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Self-Starter - Inspired to perform without outside help
Goal Completion - Inspired to perform well by the completion of tasks
Growth Opportunities - Inspired to perform well by the chance to take on more responsibility