At
Academic Partnerships
,
we drive change through innovation in online education using the strengths, experience, and creativity of our people. As a leader in online education, we are focused on facilitating the goal of scalable online program success for our university partners and the students they serve-bringing the dream of earning a degree to becoming a bold reality. Our company is built on the foundation of our mission - to increase access to top-quality, affordable and workforce relevant education delivered online.
Join a company that helps make dreams become a reality
!
Academic Partnerships is hiring an Operations Manager to support the delivery of online programs by being the liaison to an assigned portfolio of existing partner universities. You must have operations experience in higher education or higher ed technology to be considered. As an Operations Manager, you will be leading the development and implementation of strategic account plans for our partners. This role is remote based. Must have the ability to travel up to 25%.
Responsibilities Include:
* Develop and maintain effective relationships with internal and external customers to understand issues relating to technology, admissions, and academics and provide solutions for improving student experiences and exercising mitigation plans.
* Constantly evaluate and develop new processes to enhance the efficiency and effectiveness of the university partnership and the student experience as well as administer the application of best practices across partnerships.
* Oversee the management of day-to-day operational issues for new and continuing clients.
* Create and maintain partner program database which outlines standard operating procedures for specific university partnerships.
* Consistently organize and create a structure for the communication of changes/updates to all stakeholders.
* Help develop and maintain ownership for process flows outlining student experience.
* Ensure that data integration efforts with university partnerships are kept up to date with accurate data
* Own the development of necessary training and on-going education sessions to ensure all departments and representatives are kept informed of program information in order to successfully, accurately, and efficiently communicate this information to prospective and continuing students.
Job Requirements:
* Bachelor's Degree in Marketing/Communications, Business or other relative disciplines
* 8+ years of combined experience in client relationship management, account management, project management, and/or operations management in Higher Ed * Advanced functional process knowledge of one or more Higher Ed student information systems
* Familiarity with call center operations & technology and working knowledge of Customer Relations Management (CRM) software.
* Strong verbal and written communication skills plus experienced presentation skills with the ability to create data-rich material and share publicly in narrative formats to impact positive change
* Ability to communicate with a cross-functional team that is geographically dispersed and of different professional backgrounds in Higher Ed (i.e. University Administration, Admissions Office, Technology, etc.)
* Ability to thrive in a rapidly growing and changing company that requires high levels of flexibility and versatility
* Ability to travel to partner-sites (up to 25%) Academic Partnerships is an equal opportunity employer and committed to hiring a diverse and inclusive workforce.
Academic Partnerships offers the following comprehensive benefits:
Dental
Vision
Life & Disability (company paid)
Flexible Spending Account & Health Savings Account (company contribution to HSA)
Retirement plan with company match
Personal and Professional Development:
Academic Partnerships is an equal opportunity employer and supports a diverse and inclusive workforce.
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Academic Partnerships
parental leave, tuition reimbursement, retirement plan
May 23, 2023