Specialist - Security

* Consistently demonstrates superior customer service skills by displaying outlined service behaviors.

* Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.

* Creates an atmosphere of luck and celebrates guest's wins.

* Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.

* Anticipates needs and provides fast, flawless service.

* Checks for satisfaction and effectively resolves service breakdowns when they exist.

* Promotes programs and card membership.

* Provides a warm farewell and thanks guests for visiting.

* Assigned to Security and Fire Command, answers telephone, dispatches security officers according to situation and need.

* Issues controlled keys, access badges and radios to security officers and other staff.

* Monitors CCTV, digital alarm system and issues emergency credentials to employees and vendors.

* Receives, logs, and determines priority of information received from security officers concerning their lateness, absence or other usual concerns.

* Keeps in constant communication with Supervisor Security.

* Maintains mandated logs.

* Prepares specified reports; assists security officers in preparation of statements.

* Reviews, evaluations and corrects same.

* Conducts fact finding investigations by physically tracking and interviewing witnesses, collecting physical evidence and preserving the crime scene if necessary.

* Takes statements from individuals involved in security related activities and prepares reports detaining facts.

* Appears in court to give testimony on subpoenaed and/or documented facts contained in Complaint or Warrant filed.

* Notifies Supervisor Security or Shift Manager of any relevant situations or information.

* Must be able to evaluate upon sight patrons requiring first aid or C.P.R.

* Quickly reacts upon observation of distress signals.

* Ensures that fire alarm systems and elevator emergency alarms are in proper working order.

* Acknowledges all fire alarms, controls alarm response, and dispatches security officer on duty.

* Monitors the Fire Command Room and all its functions.

* Participates in all on-the-job training functions relevant to the Fire Command Room.

* Communicates with the local Fire Department.

* Observes the safe operation of assigned elevator(s), acknowledges any reports of an emergency, mechanical failure, vandalism or unusual occurrence, and dispatches appropriate security and/or repair personnel as indicated.

* Performs Security Officer's duties as assigned.

* Completes special assignments as requested.

Other duties as assigned.

Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE".