Supervisor - EVS

About Bally's:

Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain!

Bally's Chicago is a new exciting venture for the company. It will be a world-class entertainment destination resort, befitting Chicago's status as a world-class city.

A career with Bally's means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So if you want to be challenged in an exciting and fast-paced environment, this is the place for you!

Job Summary:

As a Supervisor - EVS, you will play a huge role in the welcoming experience of our guests by creating a clean and safe environment.

Duties and Responsibilities:

• Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations
• Assist with developing, implementing, and enforcing, policies and procedures in accordance with regulatory requirements, safety protocols, internal controls, Company policies and procedures, and organizational goals
• Select, train, and develop team members through education, training, coaching, and corrective action
• Monitor labor resources to ensure maximum effectiveness in guest services
• Produce and maintain a clean and safe environment
• Make suggestions for improvements in operations with emphasis on increasing guest satisfaction, generating revenue, and minimizing costs
• Investigate and resolve guest and team member complaints related to the EVS matters
• Conduct and document inspections of public areas of the property to ensure all is cleaned and well maintained
• Ensure storage closets are properly stocked with supplies and all equipment is properly maintained
• Issues and collects master keys
• Perform other duties as assigned

Qualifications:

• Must be 21 years of age or older
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
• High school or equivalent is required; Bachelor's Degree is preferred
• Must be proficient in the entire Microsoft Suite
• Must have excellent communication, organization, and interpersonal skills
• Must have excellent problem-solving skills and must be able to work with shifting priorities
• Must be able to work flexible shifts, including weeknights, weekends, and holiday

Physical Demands:

• Frequently required to stand, walk, and sit for prolonged periods of time
• Occasionally required to work at heights above 10 feet high
• Frequently required to lift items up to 30 pounds
• Occasionally required to push or move items up to 100 lbs
• Frequently required to reach overhead
• Occasionally required to work in confined, small areas for long periods of time

Work Environment:

You may be exposed to bright lights, loud noise, and stressful situations in this position.