Casino Host

Bally's Corporation

United States, Delaware, Dover

1131 North Dupont Highway (Show on map)

Nov 09, 2024

Description

ESSENTIAL FUNCTIONS:

Welcomes guests, provides exceptional customer service, encourages guests to enroll in the Capital Club
Develops relationships with VIP casino guests to ensure incremental visits
Coordinates complimentaries, special services and hospitality for identified guests
Oversees, solicits and identifies new gaming guests for the players' club program
Meets and greets players on the casino floor, at special events and promotions
Responsible for the retention of existing guests
Arranges for special services related to top tier players
Answers all inquiries concerning the club and explains club benefits
Participates in various promotional programs and activities of the department as required
Promotes the use of the club cards by approaching customers on the casino floor that are currently not using the card Provides assistance in the completion of the club application forms
Maintains familiarity with the related computer systems
Attends marketing functions as appropriate
Greets jackpot winners and offers publicity
Interacts with the Marketing Dept in hosting special events for identified guests.
Works safely, following all established safety rules and regulations
Communicates effectively with co-workers, supervisors and guests
Follows all relevant policies and procedures
Performs other duties as assigned

REQUIREMENTS/EDUCATION:

High School diploma or equivalent work experience required.
Must possess good communication skills
Must be able to report to work on time as scheduled
Must be able to work weekends, holidays and nights as needed
Must be able to successfully pass a background check and receive a license from the DE Lottery
Must present an overall professional appearance and report to work in appropriate attire
Must be able to read and write English fluently.
Possesses well-developed inter-personal skills and the ability to set and achieve high standards of performance.

ORGANIZATIONAL RELATIONSHIPS:

Accountable to: Manager - Player Services

Accountable for: N/A

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position.

Dover Downs, Inc. is an equal opportunity employer. Addendum to Job Description

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or associate from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

Physical Requirements
X	Seeing		Pushing / Pulling	Bend, stoop, kneel
	Color Perception (Red /Green)		Climb, Ascend, Descend Stairs	Other (Specify: )
X	Hearing / Listening		Lift ( pounds)
X	Clear Speech		Carry ( pounds)
	Touching		Drive (local / long distance)
	Dexterity	X	Ability to Move Distances
	Hand		Ability to Mount / Dismount (Forklift / Truck)
	Finger	X	Ability to Sit / Stand for extended periods

Mental / Reasoning Requirements
	Reading - Simple		Writing - Simple	X	Analysis / Comprehension
X	Reading - Complex	X	Writing - Complex	X	Judgment / Decision Making
	Clerical		Basic Math Skills

Work Environment
X	Shift Work		Outside	Pressurized Equipment
X	Works Alone		Extreme Heat	Moving Objects
X	Works with Others		Extreme Cold	High Places
X	Verbal Contact with Others	X	Noise	Fumes / Odors
X	Face-to-Face Contact		Mechanical Equipment	Hazardous Materials
X	Inside		Electrical Equipment	Dirt / Dust

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.