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CCaaS Systems Engineer Leader- SLED
 Cisco Systems, Inc. | |
 United States, New York, New York | |
 Sep 22, 2023 | |
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Why You'll Love Cisco
Cisco Sales is all about Inspiring Dreams, Accelerating Growth, Connecting Worlds, Recognizing Wins, Respect and Enabling you to be your best. Does this sound intriguing to you? Welcome to Cisco. As we continue to uphold our standard of excellence, we are embracing outstanding innovation as tremendous opportunity for growth. We succeed because we listen to our customers and anticipate their needs as the market shifts and technology transitions accelerate. Our customers are versatile, agile and adopt technology fast to compete aggressively and grow their business. We are confident our model provides you with unlimited opportunities to succeed at Cisco. Our culture is one of support and empowerment. What You'll Do As a Manager, Systems Engineering - Customer Engagement, you will be role responsible for driving Customer Engagement vision, strategy, and execution. This is a customer-facing role that focuses on supporting our engineering team as we together uncover business benefits for customers when moving to CCaaS and CPaaS solutions. You will have direct responsibility for leading and developing a team of high functioning, technical specialists. Leadership by influence is a critical skill in this role as you drive the Customer Engagement strategy and assume matrixed responsibility with cross architecture and portfolio teams as well as channels. Providing leadership to regional account teams to help them develop strategy to meet the customer's business outcomes. As a leader, you will coach engineers through the qualification, pre-sales demonstration, proof of concept or trials process. Customer happiness and success is key; a high amount of focus is placed on collaboration application adoption and developing customers. This leader should bring innovative ways to drive business and be able to quickly build relationships and a network of resources that will benefit the business. Who You Are You are motivated, and results oriented with a leadership background in cloud-based communication technologies. This is inclusive of the core Customer Experience / CCaaS solutions including CPaaS, AI and industry partner solutions. Strong experience with Cloud technologies such as microservices and APIs, as well as cloud business concepts such as SaaS pricing will be needed. Knowledge of competitive products is also required with this position. You'll have expertise across as many platforms as possible, as well as have prior management experience at Cisco or an equivalent environment. The best candidate will understand how to approach customers in this market to drive understanding and preference to Cisco's Customer Engagement solutions. * Minimum three years management experience required * Ability to present topics in a clear and concise manner to many levels of business leaders and audience sizes * Knowledge of the CCaaS field and Cisco's Customer Experience Solutions * Strong business acuity and customer presence * Understanding of software sales motions * Presales experience required
Why Cisco? #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you! Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise. We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that). We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions. So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco #fy24invest_gss_collab
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