Collections Supervisor

Supervises a team of Collectors and administrative support staff and leads their efforts to mitigate loss, control consumer portfolio delinquency rates, and meet goals. Ensures proper policies and procedures are followed and that activities are performed in accordance with legal guidelines and regulations. Continuously reviews the documentation of collection activity for appropriateness and completeness. Stays abreast of industry trends and related laws and regulations in order to update procedures and effectively train staff. Excellent communication, organizational, and time management skills as well as proficient mathematical and analytical skills required.

Essential Job Responsibilities____________________________________

1.Supervises a team of Collectors and administrative staff and leads their efforts to mitigate loss, control consumer portfolio delinquency rates, and meet goals.

2.Ensures proper policies and procedures are followed and that activities are performed in accordance with legal guidelines and regulations.

3.Continuously reviews the documentation of collection activity for appropriateness and completeness.

4.Coordinates team's workflow then establishes and communicates the departmental schedule on a monthly basis ensuring coverage of all necessary shifts.

5.Assists with responses to internal and external Auditors, Examiners, and Credit Bureau disputes.

6.Provides hands-on support of collection and recovery efforts by:
a.Handling call escalation in order to diffuse difficult situations
b.Collecting employee delinquencies and Corporate credit cards
c.Negotiating and recommending terms of settlements
d.Reviewing write-ups and approving tickets put through for charge-offs
e.Performing Collector duties as required

7.Stays abreast of industry trends and related laws and regulations, such as the Fair Debt Collections Practices Act, in order to update procedures and effectively train staff.

8.Reviews and approves GL tickets, maintenances, and NSF checks on Business Lines of Credit at or over limit.

9.Inspects repossessed vehicles and approves their sale at auction, visits properties and other collateral to determine value as well as appropriate next steps, as back up to the department Manager.

10.May perform collections on small commercial or business banking loans for assigned region(s).

Bona Fide Occupational Qualifications_____________________________

1.Associate's degree or equivalent experience.

2.A minimum of three (3) years collections related work experience required. Supervisory experience preferred.

3.Excellent communication, organizational, and time management skills as well as proficient mathematical and analytical skills required. Microsoft Word, Excel, and general PC skills required.

4.Comprehensive knowledge of the Fair Debt Collections Practices Act and all other applicable laws and regulations

5.Must possess a valid driver's license and travel regionally