IT Application Director

Great benefits. Competitive pay. We know these are some of the things people look for in a job.

But if you're the kind of person who also cares about making an impact and serving our nation's wounded warriors and their families, then you're exactly the kind of person we're looking for. When you join Wounded Warrior Project, you're committing to making a difference. We make a commitment to you too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At Wounded Warrior Project we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as:

• A flexible hybrid work schedule (3 days in office, 2 days' work from home)

• Full medical, dental and vision coverage for both teammates AND family members

• Competitive pay and performance incentives

• A fun, mission focused and collaborative team environment

A mission that matters is just the beginning, so if you're ready to get started, we're ready for you.

DUTIES & RESPONSIBILITIES

• Guide day to day execution of information technology (IT) Applications Department initiatives focusing on accuracy and timeliness.

• Manage team that identifies, communicates, and resolves software issues.

• Ensure high-quality customer service while promoting end-user satisfaction through the development and enhancement of software applications.

• Develop and supervise team including work allocation, training, evaluation, and conflict resolution, and motivate teammates to achieve peak productivity and performance.

• Provide for IT Application staff a holistic view of the role of IT within WWP.

• Formulate annual initiatives and participate in generating the annual Application Team budget and track expenditures against progress towards goal.

• Implement effective business analytics practices that drive improved decision-making, efficiency, and performance.

• Manage vendor relationships monitoring quality of work, resolution of issues, and expenditures.

• Collaborate in the formulation and documentation of technology plans and policies including identification of technical solutions to enhance operational business practices and needs of constituents.

• Collaborate regularly with technical, applications and operational staff to ensure database integrity, security, and optimized performance at the software level.

• Ensure the protection of confidential information.

• Review, evaluate, and develop proposals for new initiatives as appropriate.

• Develop reports used to manage, audit, and benchmark the IT Application Team initiatives.

• Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Broad-based IT experience across several functional areas to include IT software development.

• Demonstrated ability to effectively and efficiently manage multiple projects in varying complexity.

• Ability to manage long-term projects while comprehending and tracking at the detailed level.

• Ability to work well under pressure and handle multiple projects and deadlines.

• Willingness to commit the additional time and effort necessary to meet project milestones and implementation deadlines.

• Excellent organizational and multi-tasking skills.

• Excellent verbal and written communication skills.

• Ability to influence others without having direct authority.

• Exceptional interpersonal skills; team player.

• Highly analytical, self-motivated, and detail oriented.

• Proven management skills that foster an open dialog with all organizational staff.

• Strong problem determination and resolution skills.

• Exercise confidentiality and good judgment when working with sensitive issues.

• Ability to effectively communicate with users of diverse backgrounds and skill levels-from the novice user to the expert developer/administrator.

• Knowledge and experience in the use of Project Management methodologies and tools.

• Management experience with projects in a program environment (i.e., multiple interrelated and coordinated projects).

• Proficiency with Microsoft Excel, Project, PowerPoint, Visio, and Word.

• Demonstrated experience facilitating business and technical analysis meetings, management briefings, large focus-group sessions, webinars, interviews, or other meetings.

• Demonstrated experience preparing status reports, and large-scale implementation projects.

• Experience producing documentation related to meetings, analyses, or training materials.

• Mission-driven, guided by core values, and a pleasure to work with.

EXPERIENCE

Requirements

• Eight years of staff management experience.

• Seven years of experience with large and high-profile projects in multiple technologies and functions environment.

• Five years of experience with large and high-profile software development projects.

Preferences

• Experience in a non-profit setting with an understanding of fundraising fundamentals.

• Proficiency with Salesforce or another CRM tool.

• Proficiency with Microsoft SharePoint.

EDUCATION

Requirements

• Bachelor's degree in computer science, information systems, or related field.

Preferences

• Master's degree.

CERTIFICATIONS & LICENSURE

Requirements

• None.

Preferences

• None.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• General office environment: temperature controlled.

• May require lifting/carrying items up to 25 pounds.

• Up to 5% travel.

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Wounded Warrior Project is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.

Please note:
Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."