Sr. Business Process Specialist

What Makes a Honda, is Who makes a Honda

Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.

At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda's, we want you to join our team to Bring the Future!

About this Position:

This position is responsible for leading the creation and maintenance of Knowledge articles including, but not limited to Business Processes, Job Aids, Internal/External FAQs and announcements for Contact Center Operations (CCO). This position collaborates with stakeholders to initiate and develop new Knowledge articles in addition to ensuring existing articles are current and readily available for all contact center personnel.

This position is responsible for creating and maintaining Purchase Orders and financial information for Contact Center Operations.

Responsibilities include:

* Acquire and maintain in-depth knowledge of CCO procedures and product standards.

* Perform (or request) any required research to ensure complete information is collected and understood

* Manage, develop, and update business processes. Including, but not limited to; meeting with stakeholders, updating tracking sheet(s), ensure deadlines and annual validation criteria are met.

* Create and maintain Purchase Orders and track financial information for Contact Center Operations.

* Maintain contracts/SOWs and ensure suppliers and vendors meet contract obligations.

* Coordinate project workload with team members both internal and external members of CCO.

* Special Projects, where applicable.

Who we are seeking:

We are looking for qualified people and diverse background and experiences, open minds, and a disciplined work ethic, to bring the future to Honda.

Required Work Experience:

* Minimum of 3-5 years of training and curriculum development experience

* Minimum of 3-5 years developing policies and procedures

* Proven experience in a fast-paced environment with the ability to manage multiple projects and schedule while meeting deadlines

* Must have strong communication, presentation, problem solving and decision-making skills, along with exceptional planning and organizing abilities

Required Education:

* Bachelor's Degree or equivalent work-related experience in the field of automotive call center

Desired skills:

* Experience working in a call center

* Automotive technology/systems knowledge (product, warranty, field and dealer operations)

* Knowledge of Honda products and ability to interface with all levels of management across divisions

* Proficiency in Salesforce (CRRS), MS Office, Outlook, iN, CIS, and SAP

What differentiates Honda and makes us an employer of choice?

Total Rewards:

* Competitive base salary $70,400 - $105,600

• Pay will be based on several variables that include, but not limited to geographic location, work experience, education, etc.

* Annual Bonus

* Industry-leading Benefit Plans (Medical, Dental, Vision)

* Paid time off, including vacation, paid holidays, sick time, and personal days

* 401K Plan with company match + additional contribution

Career Growth:

* Advancement opportunities

* Career mobility

* Education reimbursement for continued learning

* Training and Development programs

Additional Offerings:

* Wellbeing program

* Community service and engagement programs

* Product programs

* Free drinks onsite

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.