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We are recruiting for a Nurse Advice Line to join our team!
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Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all:
Humanity in action, Triumph in hardship, Transformation in health. Department Nurse Line
Job Summary
Under general supervision, performs telephone triage under conditions that may be demanding, stressful and repetitious. Functions independently to collect data and make assessments, develop a working diagnosis, determine interventions and disposition per guidelines. Guides evaluation including instructing patient/caller how to evaluate normal/abnormal symptoms, effectiveness of treatment and when to call back. Documents symptoms/complaints, nursing assessment, advice and patient/caller response. Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care.
Essential Functions:
- Collects patient health data in order to identify relevant and unique patient/caller needs. Performs initial assessment for neonatal, pediatric, adolescent, adult, and/or geriatric patients. Evaluates care advice for appropriateness for age of patient/caller. Differentiates normal from abnormal findings, including potential problems. Identifies patient needs and basic understanding of assessment findings as they relate to the practice of telephone triage. Acts appropriately in critical situations. Identifies unique learning needs of patient/caller and participates in their education through care advice and repeat by patient/caller of understanding. Assesses for signs of abuse and makes appropriate referrals. (35%)
- Reviews medications/drug dosages and allergies with health history and ensures immunizations are up to date as appropriate. Performs as team leader as assigned to monitor the safety of the call queue and acts as liaison for staffing or interdisciplinary issues. Acts as resource for other staff. Provides feedback to supervisors as appropriate. Analyzes assessment data to determine most appropriate guideline selection for patient/caller. Documentation is Clear and concise and reflects Nursing assessment and care advice given. (35%)
- Reflects any deviations and reason. Performs QI/documentation/audio audits. Advises appropriate disposition for guideline selection for patient/caller. Demonstrates the ability to adjust (override) the disposition according to the unique needs/situation of the patient/caller and using appropriate Nursing Judgment. Integrates quality improvement activities into practice. Assists in identifying ways to promote quality care and in collecting data needed to promote process and operational improvements. Integrates QA audit findings into practice. Recognizes self-learning needs and plans to meet them. Incorporates new knowledge obtained into practice. (30%)
Education:
- Associate's Degree Required
Work Experience:
- 1-3 years Two years of recent nursing experience Required and
Licenses:
- BLS-Basic Life Support (BLS/CPR) - AHA - American Heart Association Required and
- RN-Registered Nurse - DORA - Department of Regulatory Agencies Required
Knowledge, Skills and Abilities:
- Provides age appropriate triage and treatment dispositions to all callers from newborn to Adult, including OB and Worker's Compensation Injury Reporting required.
- Utilizes computer software and associated programs to triage and send reports to appropriate agencies or clinics required.
- Uses nursing judgment as an adjunct to the computer Software Program to reach appropriate dispositions and care advice required.
- Ability to respond appropriately to emergency situations required.
- Ability to apply nursing principles, practices and techniques required.
- Ability to exercise initiative and judgment in selecting proper treatment required.
- Ability to use computers and computer systems required.
- Bilingual skills preferred.
- Computer skills required.
- Computer skills preferred.
Shift Varies (United States of America)
Work Type Regular
Salary $30.53 - $45.87 / hr
Benefits
Competitive pay Outstanding benefits Education opportunities Shared leadership and advancement opportunity State-of-the-art facilities Immediate retirement plan matching Professional clinical advancement program Participation in evidence-based projects Public Service Loan Forgiveness (PSLF) eligible employer National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer
Our Values
Respect Belonging Accountability Transparency
All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.
Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.
As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.
Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE). Denver Health values the unique ideas, talents and contributions reflective of the needs of our community. For more about our commitment to diversity visit:
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Denver Health
retirement plan
October 10, 2023