Bilingual Senior People Operations (HR) Business Partner

You will work as part of an amazing Global People Operations team, owning & leading the full people life cycle and making sure employee experience is a top priority. You are a driven self-starter who is deeply passionate about people, experience, diversity and inclusion, and being a key resource to support our growing business on this exciting journey. You are People guru & will leverage your strong knowledge of local laws and company labour guidelines, training , coaching and mentoring skills whilst also having a strong ability to influence & partner with key stakeholders. You'll be a brand ambassador who strives to promote our people culture, world class standards & enhance our employee experience.

This position is based in: Seattle, WA

The great things you'll do:

• Be the local Champion for our Certified Regional Learning & Development Centre ("CRLDC") program, which supports development of key roles and onboarding regionally.

• Coordinate regional top 18 roles onboarding via CRLDC guidelines, ensuring a great welcome and start with the team.

• Coordinate regional talent workshops.

• Ensure all employees with roles in the top 18 jobs have an active, bespoke and relevant development plan.

• Engage, coach and support our top talent to develop great careers within the team.

• Ensure we leverage the great in-house learning and development ("L&D") programs of Compass Group.

• Work directly with Management team on counseling, personal development plans, annual performance reviews, and stay interviews.

• Assess training needs to ensure Core Program Expectations ("CPE") are met, developing L&D materials as required.

• Ensure learning initiatives enable the organisation to retain competent, capable and committed staff at all levels in the organisation.

• Train, coach and mentor managers, supervisors and employees on developing great career pathways.

• Proactively advise managers and employees on conditions of employment, HR policies and processes.

• Develop, as required, tools and training for the managers and employees to enhance collaboration with both the Management and People Operations Business Partners team.

• Develop a proactive and supportive working culture when dealing with employee issues.

• In coordination and partnership of the HRSC, help to facilitate people issues as they arise with the operational partners, and advise management in appropriate resolution of employee relations issues.

• When needed, manage in concert with the HRSC to complete HR investigations as necessary.

• Provide an open door policy to support and help employees who visit with issues and questions.

• Establish and maintain an efficient offboarding system, including conducting exit interviews with employees leaving the company.

• Maintain all local laws and company employment guidelines consistently, and ensure compliance with legislative requirements.

• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

• Maintain and process all required employment documentation, including: Personnel Files, I 9's, W4 Tax Filing Status, Background Checks, Drug Screening, 8850 Forms, etc.

• Complete the CRLDC Dashboard for the region and partner with managers to implement actions to improve opportunities with management as required.

• Analyze employee data and prepare periodic reports for management, as necessary or requested, to track strategic goal accomplishment.

• Complete HR projects for the leadership team, sector corporate office and Compass Group as required.

• Facilitate in partnership with Recruitment and Talent Management in managing the MyOpportunity system for your region.

• In partnership with Risk Management and RA Safety Champion, support Safety trainings for the team.

• Respond to external agency administration in line with company policy.

• Complete administration in various applications/systems (e.g. CPM, STAFF, etc.) as required to support the HR Coordinators as needed.

• Utilize and maximize Compass Group HR systems, including training managers to use them.

• Explore opportunities to utilize/implement HRIS system/technology to eliminate administrative tasks, empower employees, and meet other needs of the organization.

• College degree or equivalent work experience

• 3 to 5 years HR experience in a generalist setting

• Ability to work with multiple stakeholders and leaders

• Ability to work in a team and influence across job functions and company levels

• Strong attention to detail

• Passionate about the employee experience and environment

• Ability to teach and train various subjects to individuals and small groups

• Strong commitment to confidentiality

• Ability to stay calm under pressure