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Director of Campus Business Services
 University of California - Riverside | |
$96,700 - $184,100
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 United States, California, Riverside | |
| 1111 Franklin Street (Show on map) | |
 March 15, 2024 | |
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UC Riverside's Auxiliary Services is recruiting for the Director of Campus Business Services. Campus Business Services (CBS) provides a myriad of services to the UCR campus community, including faculty, staff, students, and visitors. CBS's units and services include: Digital Print Services (Quick Copy, Exam Printing, Digital Printing, and Bindery), Campus ID Card Services, Mail Services, Central Shipping & Receiving Services, ScotSurplus, Document Shredding Services, Business Store, Copier Program, Design/Marketing Services, and Bookstore oversight.
*** We are collaborating with Another Source, an external recruitment agency, to manage the initial stages of our hiring process. Please connect with them directly using this link prior to completing the application: Under the general direction of the Associate Vice Chancellor of Auxiliary Services, the Director of CBS is a member of the Auxiliary Services senior leadership team. The Director has senior-level management responsibility for strategic planning, leadership, goal setting, organizational development, personnel and budget management of CBS. The Director of CBS is responsible for: strategic and operational direction and guidance for CBS in alignment with the mission of Auxiliary Services; direct leadership and oversight for 3 unit supervisors and 1 administrative support staff with 18 operational/support staff indirectly, and dotted line reporting for the vendor-operated Bookstore; establishes department vision for achieving annual goals across all business units and service areas related to service excellence, customer retention, operational optimization and rate development to meet department budgetary commitments; setting performance goals, develops Key Performance Indicators (KPI's) and establishes measurable quality assurance goals; developing a cohesive team of supervisors and staff to ensure extensive knowledge about service offerings across CBS to affect streamlining processes (e.g., work intake, reception, follow-up, work routing and customer outreach/engagement); ensuring delivery of a customer experience that is responsive, engaging and adaptable for all members of the campus community; directing marketing campaigns, customer outreach programs and relationship development on behalf of CBS; ensuring University policies and procedures are followed in all aspects of CBS's operation. The Director leads CBS on emergency planning/response as well as serves a critical role on the Auxiliary Services team for response and recovery/continuity. The full salary range for the Director of Campus Business Services is $96,700 - $184,100 annually. However, the expected pay scale for this position is up to $125,000 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements. | |