Customer Service
 Spectraforce Technologies | |
sick time, 401(k)
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 United States, Illinois, Waukegan | |
 Nov 08, 2024 | |
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Job Title: Customer Service Location: North Chicago, IL, 60064 Hybrid (3 days in office, 2 days remote) - will need to coordinate with current dept to ensure coverage Duration: 6 months - Based on performance and business needs Summary: We are looking for an individual who will call on 3rd parties to ensure that changes being made to Vendor / Customer records are valid and legitimate requests and not fraudulent attempts. This involves conducting research using the internet and internal systems and placing calls to 3rd parties to get verbal confirmations in order to vet the requests. The candidate should be well versed in Excel and have the ability to learn to use computer systems. The candidate must be articulate and have strong written and verbal communication skills as there will be significant interaction with internal and external parties. While the position is for a 40 hour work week, the candidate is expected to be at the office at least 3 days per week, to align with the days that other team members are present in the office. The other 2 days may be worked from home. Requirements: Bachelors Degree preferred along with 5+ years experience - Degree not required, but articulate, strong communication skills, written and verbal. Required: Basic Excel, Outlook, Word What are the top 3-5 skills, experience or education required for this position: 1. strong verbal and written communication skills. Confidence when speaking - not hesitant to make calls 2. ability to follow directions / scripts 3. ability to work independently - proper training will be provided 4. computer savvy - primarily Excel and Outlook About Us: Established in 2004, SPECTRA FORCE is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRA FORCE is built on a concept of "human connection," defined by our branding attitude of NEWJOBPHORIA, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com Benefits: SPECTRA FORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRA FORCE provides unpaid leave as well as paid sick leave when required by law. Equal Opportunity Employer: SPECTRA FORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. California Applicant Notice: SPECTRA FORCE is committed to complying with the California Privacy Rights Act ("CPRA") effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com. LA County, CA Applicant Notice: If you are selected for this position with SPECTRA FORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. At SPECTRA FORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's starting pay is: $18.00/hr. | |