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Rep-Member Services Sr

Honda North America
paid time off, paid holidays, sick time, tuition reimbursement, 401(k)
United States, California, Torrance
1919 Torrance Boulevard (Show on map)
March 21, 2024
Honda Federal Credit Union California

What Makes a Honda, is Who makes a Honda

Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.

At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda's, we want you to join our team to Bring the Future!

About this Position:

The payment Services Analyst is responsible for facilitating the processing of all electronic fund transfer (EFT) and all incoming and outgoing Automated Clearing House (ACH) files representing payrolls for AHM, HDMA, as well as payments for Honda Federal Credit Union (HFCU) members. This position is also responsible for processing exceptions to the balancing General Ledger Accounts for Digital Banking HPay (Person-to-Person) transfers and Digital Banking External Transfers. Other responsibilities include, accurately processing all ATM, debit, and credit card PIN/POS disputes, fraud claims, and Shared Branch network deposit activity in accordance with COOP, Regulation E, and Visa guidelines. Manage suspected Fraud through contacting members. Will also serve as a back-up operator for the Senior Payment Services Specialist.

Responsibilities include:

* Determine risk; Decision and process of all ACH returned and rejected transactions

* Managing losses to below industry standard associated with disputed and fraudulent PIN/POS debit card and ATM card activity, manage losses for HPAY and external transfer services

* Ensure compliance with all Federal Regulations, NACHA rules and guidelines, and Accounting rules and best practices


Required Work Experience:

  • One plus year of experience in Automated Clearing House (ACH) processing and dispute/claims resolution
  • One plus year if ATM and PIN/POS exception processing regarding Regulation E Compliance
  • Working knowledge of basic regulatory frameworks, including Visa, Regulation E and NACHA rules and guidelines
  • Sound Knowledge of Electronic Funds Transfers Act and Electronic Error Resolutions Process
  • Working knowledge of EFT regulations
  • Working knowledge of Automated Teller Machines (ATM) operations and Plastic Card Products
  • Strong interpersonal, communication (Both Written and Verbal) and analytical skills are critical
  • Strong knowledge of ACH Regulations
  • Strong knowledge of EFT Regulations
  • Strong working knowledge of MS word, excel, Outlook
  • working knowledge of adobe acrobat

Required Education:

  • BS degree or 4 years related Financial Institution experience with ACH and EFT processing

Additional Position Factors:

* Workstyle: Onsite

At Honda, you will play a key role in our journey to become a company that society wants to exist now, and in the future. Your endless curiosity will drive innovation and your courageous spirit will challenge the status quo. We believe having a workforce made up of diverse thinkers and innovators makes us a better Honda. Respect for each other and respect for diversity each and every day drives our associates to contribute at the highest level and work effectively in a team environment. We make the dream of mobility a reality with our innovative and high-quality products. Together, we Bring the Future to our customers, associates, and communities. We are Honda!

What differentiates Honda and makes us an employer of choice?

Total Rewards:

* Competitive base salary

* Annual Bonus

* Industry-leading Benefit Plans (Medical, Dental, Vision)

* Paid time off, including vacation, paid holidays, sick time, and personal days

* 401K Plan with company match + additional contribution

Career Growth:

* Advancement opportunities

* Career mobility

* Education reimbursement for continued learning

* Training and Development programs

Additional Offerings:

* Wellbeing program

* Community service and engagement programs

* Product programs

* Free drinks onsite