RESEARCH TECHNOLOGIES COORDINATOR

• Advise and assist faculty in the use of statistical applications, qualitative data analysis (QDA) applications, and online survey software to enhance teaching and learning.
• Delegate tasks to graduate student workers and provide advice/assistance to workers when needed.
• Support new learning environments and new learning technologies.
• Provide general support and training sessions for statistical, QDA, and online survey software.
• Evaluate and assess the research technologies environment/solutions for the university through committee work.
• Manage projects related to the research technologies environment, e.g., Online Survey Software Assessment project, on an as-needed basis.
• Work with the Manager of Technology and Innovation on vendor relations, licensing, updates, and technical issues (resolution of bugs, installation of patches, etc.) for statistical, QDA, and online survey software applications supported by ITRS.
• Serve as the co-brand administrator of Qualtrics which involves the generation and analysis of use statistics, and management of permissions for users, user categories, and SSO parameters, and brand-wide technical issues.
• Test and document research applications available in teaching and learning spaces.
• Keep abreast of issues in trends in the research technologies field.
• May collaborate on other projects and committees as needed.

• Experience in an educational support environment, strong analytical skills, excellent communication skills, both oral and written are required for a person in this position.
• A master's degree in the social sciences, public health sciences, statistics, or education with some specialization in research methods.
• A minimum of 3 to 5 years of progressively significant experience including 1+ years of experience in research design and data management and use of statistical, QDA, and online survey technologies in the support of teaching, learning, research is required.
• Demonstrate a personal commitment to a high performance environment.
• Actively seek ways to apply technology to university projects and processes that potentially are enabled by technology.

• Ability to communicate effectively and appropriately with faculty, students, and staff both orally and in writing is required. Interpersonal skills and abilities to effectively deal with faculty, students, and staff in a wide variety of situations are a must.
• Excellent and persuasive communication (oral, written, presentation), interpersonal and consultative skills to work effectively with external customers and providers, and internal clients at all levels of the University.
• Core consulting skills such as business writing and presenting, and analytic comparisons.
• Ability to read, analyze, and interpret general business processes, technical procedures, and user documentation.
• Ability to develop and write reports, business correspondence, and procedure documentation.
• Able to communicate technical ideas and concepts to non-technical audiences.

• Strong analytical and problem solving skills.
• Ability to understand and apply concepts such as resource utilization, work effort, percent to complete and project health.

• This position will typically develop solutions based on various assessment and research methodologies, sometimes across different platforms.
• In collaboration with academic service units and faculty, this position will facilitate the use of technology tools and processes to support teaching and learning, research and assessment.
• Must be detail oriented, results focused, possess effective written and verbal communication skills, and be able to support change management initiatives.
• Synthesizes complex or diverse information; Generates creative solutions; Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in both group and individual problem solving situations.
• Looks for ways to improve and promote quality; Responds promptly to client needs; Solicits client feedback to improve service; Responds to requests for service and assistance.
• Ability to be flexible and adaptable to changing environments and business situations.
• Proactively manages change through existing change management processes, and project risks through early identification, negotiation and/or escalation when required.
• Evaluate technology problems and create manageable solutions.
• Able to synthesize complex or diverse information at an enterprise level.

• Positive attitude and strong work ethic; Ability to work independently and in team settings; Focuses on accountability and problem and conflict resolutions; Maintains confidentiality and follows ITS and other University policies regarding data security and protection; Balances team and individual responsibilities; Contributes to building a positive team spirit; Effectively influences actions and opinions of others; Strives to continuously build knowledge and skills; Shares expertise with others; Able to communicate technical ideas and concepts to non-technical audiences; Excellent oral and written communication skills.
• Shows respect and sensitivity for cultural differences; supports and engages with University Diversity, Equity and Inclusion initiatives.
• Treats people with respect; Works with integrity and ethically; handle sensitive and confidential issues and materials appropriately.

• Must be hands-on, detailed oriented and have the ability to quickly adapt to changes and new ideas.
• Supports organization's goals and values; Develops strategies to achieve organizational goals; Adapts strategy to changing conditions; Includes appropriate people in decision-making process; Strong administrative and organizational skills.

• The primary work schedule for this position will be during the University's normal business hours of 8:00 a.m. to 5:00 p.m. within the standard workweek. However, this position will be on-call, and may need to work during off-hours to respond to problems, maintenance, and scheduled projects.
• The current work modality within Information Technology Services is a hybrid work environment with on-campus and remote components. The remote component is defined by the manager and as appropriate for the position.

Diversity, Equity, and Inclusion