- Tactical Activities
- Responsible for the implementation of tactical workplace well-being plans for employer groups utilizing industry, national, and state best practices to increase employee participation and engagement.
- Assists in conducting training and/ or seminars for employer groups' administrators, members, leaders, and/or group decision makers at workshops and/or seminar sessions and conducts other presentations/trainings based on business needs. Responds to group leaders' questions regarding these subjects, as well as general questions relating to HMSA.
- Conducts employee Health and Well-being presentations, assessments/screenings, Question and Answer sessions, and supports Health/Wellness fairs and related events at employer sites on Oahu and the Neighbor Islands.
- Employs exceptional selling skills to sell, promote, educate, and implement HMSA and health and well-being plan benefits, tools, resources, and services to existing and potential members on the group specific plans offered, Well-Being Programs, Model of Care, Disease Management, Preventive Care programs, and other programs in accordance with the strategic marketing goals of AMS/HMSA.
- Conducts open enrollment sessions as back up to our Health Plan Advisors as needed during OE seasons.
- Leads, participates, and/or facilitates meetings with the employers' wellness managers/committee members to keep on track with all events on the calendar. Also, conducts meetings that involve internal workstream meetings, as well as meetings that involve external participants.
- Sets up calendar and explains responsibilities, expectations, and logistics to make implementation successful. Coordinates staffing and tasks for all deliverables with team members as well as other HMSA departments, vendors, etc., to drive awareness of HMSA's value proposition.
- Works in a cross functional team of Strategic Account Manager/Account Relationship Consultant/Account Service Representative/Health Plan Advisor. Is accountable for providing the reporting and outcomes measurement to the Account Team and internal stakeholders.
- Responds to members' questions regarding plan benefits and provisions, as well as general questions relating to HMSA. Resolves member complaints as necessary.
- Learns and understands the content of plan benefits and health and well-being materials (including web portals) and may assist with material updates. Obtains materials from internal sources and distributes to groups in a timely manner.
- Reports progress on a weekly basis to Sr. Manager of Well-Being Programs & Medicare Sales, proposes potential solutions for issues, alternatives to mitigate potential problems, and provides adequate notice for future resource needs.
- Strategic Activities
- When assigned, participates on the strategic planning team and assists with analyzing and providing insights based on the reporting data provided under the plan.
- Manages internal and external customer relationships and participates in strategic planning and evaluation sessions with partner Business Teams.
- Assists with the development of new presentations to communicate new strategies and business objectives to support shared goals and objectives.
- Delivers reports such as aggregate report, participation reports, HMSA claims utilization and other data. Provides insights and recommendations for future action plans.
- Performs all other miscellaneous responsibilities and duties as assigned or directed.
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HMSA
Oct 29, 2024