Bilingual Customer Service Representative

Bilingual Customer Service Representative - Contract to Permanent

New Orleans, LA 70121

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly-owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

Job Purpose

The Bilingual First Party Collections Representative will provide personalized and competent customer service to internal and external customers inquiring about purchases and payments. Responds to inquiries, resolving complaints, and providing contractual information via phone or email. Takes the initiative to communicate with internal departments to clarify contractual purchase and payment details. Performs administrative and clerical Customer Care duties.

Job Description

• Answers incoming customer calls: patiently and attentively listen to customer's concerns and questions to identify the core needs.
• Reiterates the identified concerns or needs to ensure agreement.
• Clearly communicate resolution options and timeframes.
• Enters incoming callers contact information, issues, and resolutions in software.
• Provides service that meets service level agreements (SLAs).
• Responds billing inquiries, quotes balance, payoff information, and processes paid in full notifications.
• Accepts payments over the telephone as well as through the mail, complying with privacy and regulatory guidelines.
• Contacts various departments to verify or clarify cemetery property or funeral service purchase and agreement in order to resolve inquiries accurately and timely.
• Discuss and escalates advanced cases to management for input or resolution.
• May initiate outbound customer calls to provide issue resolution or follow up.
• Completes responsibilities within company policies, procedures, and compliant with regulations.
• May maintain Customer Care processes, procedures, and job aids.
• Recommends efficiencies to management with the outcome to improve

Who You Are:

As a successful candidate, you will bring the following to the team:

• Bilingual in Spanish
• High School Diploma or GED Experience

• At least two (2) years of Customer Service experience

• Experience using call center phone software a plus

• Call Center experience A PLUS

Why WECTEC Staffing Services?

WECTEC Staffing Services provides customer-focused solutions with offerings ranging from high-volume and low-cost to specialized niche solutions, never compromising on delivering best-in-class customer service to both our clients and our employees each day.

WECTEC Staffing Services offers competitive pay to all of our employees. Additionally, most positions qualify for benefits including the following:

• Competitive Pay
• Comprehensive Health and Income Protection Benefits
• 401(k) Savings Plan
• Paid Vacations for Qualifying Positions

EOE of Minorities / Females / Vets / Disability.

WECTEC Staffing Services continues to successfully place professional and technical resources into key roles globally. You can learn more by visiting www.wectecstaffing.com

EOE of Minorities / Females / Vets / Disability.

You can submit your completed application, and also explore other available options, using the following link: https://www.jobs.net/jobs/wectec/en-us/

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