Supervisor, Enterprise Email and Collaboration (INFO SYS SUPV 2)

Under the general supervision of the Manager of Enterprise Messaging, Collaboration, and IAM, the Enterprise Email and Collaboration Supervisor works with a high degree of decision-making autonomy in the area of development and support for digital workplace services encompassing e-mail, cloud storage, collaboration tools, and other related services. As the supervisor of the Enterprise Messaging and Collaboration team, key responsibilities include supervision of direct reports, development of collaboration and messaging architecture and design, support and development of security monitoring and compliance controls, and supporting product and service management. Leads, mentors and oversees the System Administration and development staff in support of mission critical IET services.

To see IET job postings, please visit https://iet.ucdavis.edu/jobs

NO VISA SPONSORSHIP IS AVAILABLE FOR THIS POSITION

Apply By Date

9/8/2024 at 11:59pm

For Full Consideration Apply by 8/22/2024

Qualifications

Minimum Qualifications

For full consideration, applicants are encouraged to upload license, certification and/or educational degree if required of the position.

• Experience leading and supervising diverse technical teams including recruitment, development and performance management.
• Experience and in-depth knowledge managing collaboration and messaging tools such as Microsoft 365, SharePoint, Exchange Online, Entra ID, One Drive, Box, Teams, and Google workspace.
• Experience with cloud platforms such as Azure, AWS, and Google Cloud.
• Experience and proficiency with PowerShell, VBScript, or similar languages, to manage and guide technical staff in best practices and implementation of components developed with these technologies.
• Experience and skills to assess and implement computer security including the implementation of organization-wide security standards.
• Experience and skill to perform needs analysis, system planning, design, procurement, testing, implementation, administration, troubleshooting, problem remediation, documentation, and capacity planning.
• Interpersonal and written communication skills to communicate technical information to both technical and non-technical audiences at all organizational levels, with the ability to produce and present project proposals and plans, service agreements, and status reports.

Preferred Qualifications

• A degree in Information Technology or a related eld, or equivalent combination of education and experience.
• Experience with relational database systems both traditional and cloud-hosted solutions.
• Technical experience with system, hardware and service administration of a complex distributed and integrated windows environment, including but not limited to configuration and maintenance of Exchange, Lync, Active Directory, DNS and other Windows applications.
• Knowledge of infrastructure systems, including Active Directory, DNS, Azure, ADFS, and LDAP.
• Knowledge of Identity and Access Management (IAM) concepts and experience with Identity governance and administration (IGA) and Access Management (AM) tool.
• Skill to consistently lead technical support and project management of small to medium sized projects with minimal direction.
• Skill to assess training needs then develop individual plans for staff to advance their skills.
• Skill to evaluate new and emerging collaboration and messaging technologies to advise and implement migrations or transitions from older technologies.

Key Responsibilities

• 45% - LEADERSHIP AND SUPERVISION
• 25% - PROJECT COORDINATION AND SERVICE MANAGMENT
• 20% - SYSTEM ADMINISTRATION
• 10% - SECURITY AND AUDIT SUPPORT

Department Overview

Enterprise Infrastructure Services (EIS) within Information and Educational Technology (IET) creates, deploys, and manages business, academic, and infrastructure systems. The Enterprise Messaging and Collaboration team supports campus (DavisMail) email solutions, collaboration tools such as SharePoint, Google workspace, Microsoft Teams, and Box drive storage. This position has a high campus impact as it supervises the Enterprise Messaging and Collaboration team supporting mission-critical systems and applications used by the entire population of student, faculty, staff, and university affiliates.

Position Information

• Salary or Pay Range: $99,400/yr. - $196,400/yr.
• Salary Frequency: Monthly
• Salary Grade: 25
• UC Job Title: INFO SYS SUPV 2
• Number of Positions: 1
• Appointment Type: Career
• Percentage of Time: 100% Fixed
• Shift Hours: M-F, 8-5pm + additional hours as needed
• Location: Davis/Primarily Remote In-State Only
• Union Representation: No
• Benefits Eligible: Yes
• Hybrid/Remote/On-Site: Primarily Remote

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits and eligibility rules by visiting Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• For eligible roles, UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
• UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Mental Demands: Analytical and Problem Solving, Constant Interruptions, Customer Contact, Detailed Work, Language, Multiple Concurrent Tasks, Reading (documents or instruments), Reasoning, Training, Verbal Communication, Written Communication
• Visual Acuity Requirements: Close Visual Acuity (e.g., viewing a computer screen; using measurement devices)
• Additional Physical Demands: Work at a computer and view display screens for extended periods of time.
• Equipment Used to Perform the Duties: Computer and Peripheral Equipment, Telephone

Work Environment

• Hire MUST be located in-state. (Out of state applicants will be considered but must relocate instate if hired). This position can be done primarily remote with the expectation that the employee must be available to come on site should management deem it necessary for emergencies, meetings, support activities, etc. No reimbursement of travel expenses, travel time not considered work hours.
• Work occasional evenings/nights, especially in response to emergencies. Must be routinely on-call as required and carry cell phone.
• Occasional Travel to campus and off campus locations.
• Vacation is restricted during peak work periods.
• Adhere to workplace safety practices, read information communicated about workplace safety, complete required safety training on time, and report any workplace safety issues promptly to their supervisor or the designated safety coordinator.
• UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Special Requirements

• This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds, and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20.

For the University of California's Anti-Discrimination Policy, please visit:https://policy.ucop.edu/doc/1001004/Anti-Discrimination.

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere