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Guest Service Agent

Hilton Charlotte Uptown
United States, North Carolina, Charlotte
222 East 3rd Street (Show on map)
April 23, 2024
Description Are you ready to be a part of the excitement in Uptown Charlotte at a Four Diamond Hilton hotel? If so, the Hilton Charlotte Uptown is the place for you! The Hilton Charlotte Hilton is an upscale full-service property featuring 400 state of the art guestrooms and 35,000 ft. of banquet space in the heart of Uptown Charlotte. At the Hilton Charlotte Uptown, team members enjoy a fun and caring environment where individual contributions are valued and celebrated every day. We are currently looking for a Guest Service Agent to join our team. Guest Service team members are an integral part of delivering our Hilton guest service as they assist our guests in a variety of ways during their stay. Guest Service Agents/PBX Operators are responsible for fielding phone calls from the main hotel phone line and dispatching calls accordingly. In addition, providing a warm welcome to each guest and ensuring guest satisfaction during their stay. The Guest Service Agent completes guest arrival procedures, including guest check-in, room assignments, updating folio transactions in the Hilton OnQ system and assisting guests with any other inquiries or needs that may arise. The ideal candidate is someone who is outgoing with an upbeat personality and outstanding customer service skills. Must be able to work a variety of day/night and weekend shifts Required ability to use computers, Hilton OnQ training is provided Excellent interpersonal & communication skills Ability to address guest needs and exceed guest expectations An energetic personality This position will work a flexible schedule (1st and 2nd Shift) along with Weekends and Holidays Hilton Charlotte Uptown is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to tracey.milcarek@hiltoncharlotteuptown.com or call 704-331-4311 to let us know the nature of your request. Qualifications Behaviors Team Player - Works well as a member of a group Enthusiastic - Shows intense and eager enjoyment and interest Motivations Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals Education High School (preferred) Experience Prior front office hotel experience preferred (required) Skills Multi-Tasking (preferred) Decision Making (preferred) Customer Service (required) ONQ (preferred) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)