MetroPlusHealth Summer Internship: Call Center

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.

Position Overview

The College Intern, under the direction of the Call Center supervisor, is responsible for assisting the Customer service Department with member management functions. The Customer Service department is responsible for providing comprehensive high-quality service to all customers. The primary responsibilities, include but are not limited to, answering customer calls, proactively working to resolve our members and providers questions and concerns, responding to and documenting all customer encounters, intaking complaints, conducting outreach and retention efforts, assisting with PCP selections and handling all provider inquiries related to eligibility, claims and authorizations. There is a significant amount of coordination that has to happen in order to ensure that we are providing our members and providers with the best service, and we are looking for help to make sure that MetroPlus is well positioned to provide the best service possible.

Join us this summer (June - August) for a highly interactive and engaging internship experience where you get to work alongside various departments to develop your skills and learn more about the health insurance and healthcare industry.

Department Requesting: Undergraduate Student

Interns will also participate in workshops, activities and other events organized by MetroPlusHealth

*Note: This is a paid internship program. Prospective interns must be current students attending an accredited College or University and must be 18 years or older to be considered.

• Call members and/or providers to request, or confirm receipt of, necessary documents
• Assist in sending resource and materials to members to help improve their health and wellness
• Verify and update member demographic information
• Perform outreach related to New Member Orientation and PCP Term/ Reassign project
• Assist with Tier 1 inbound calls
• Process faxes
• Work on return mail
• All other tasks assigned by the Supervisor or the management team.

• Prior experience customer services/call center experience preferred.

Professional Competencies

• Integrity and Trust
• Customer Service Focus
• Functional/Technical skills
• Written/Oral Communications

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