MetroPlusHealth Summer Internship: Training and Development

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.

Position Overview

The Training & Development Training Intern will provide operational support to the department by acting as a liaison, organizing training events, creating reports, and coordinating requests for various services. The individual who fills this position must possess high energy, strong organizational and problem-solving skills, customer-focused approach and a willingness to be open and flexible.

Join us this summer (June - August) for a highly interactive and engaging internship experience where you get to work alongside various departments to develop your skills and learn more about the health insurance and healthcare industry.

Department Requesting: Undergraduate Student

Interns will also participate in workshops, activities and other events organized by MetroPlusHealth

*Note: This is a paid internship program. Prospective interns must be current students attending an accredited College or University and must be 18 years or older to be considered.

• Provide logistical support for all training including marketing workshops, material preparation, room set-up, enrollment/registration and class follow-up.
• Respond to individual requests for information, resources, training, and assistance from MetroPlus employees.
• Generate training metrics/reports based on class attendance and training plans.
• Create written correspondences regarding training initiatives.
• Administer courses and attendance via Degreed Learning Management system.
• Analyze training utilization, impact and ROI metrics and make training program recommendations.
• Input and maintain program data tracking, training schedule, and course evaluations.
• Participate in the creation and distribution of learner reports and materials for all training programs.
• Update and maintain training calendar.

• High school degree required
• Excellent communication skills, both verbal and written, computer, technology, and organizational skills required.
• Proficient in MS Office and Outlook. Experienced user of Excel.
• Proven ability to work collaboratively across teams and at all levels of the organization
• Strong customer service skills, resourcefulness, ability to be proactive, anticipate problems and escalate with plan of action for resolution, ability to juggle multiple tasks, strong
• organizational and problem- solving skills, analytical thought process, and ability to create reports.
• Advanced SharePoint and MS Teams skills, a plus

Professional Competencies

• Integrity and Trust
• Customer Focus
• Functional/Technical skills
• Written/Oral Communication
  

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