Senior Systems Engineer - Acacia

Application window is expected to close 10/30/24

Acacia Communications designs intelligent transceivers using advanced signal processing and photonic integration for the 100G, 400G, 1T bit speed and beyond for fiber optic transmission market deployed in data center, metro, long-haul and ultra-long haul telecommunication networks.

• The Senior Systems Engineer is a liaison between our customers and our Engineering groups. You will be working along side of System Application Engineering (SAE) as well as R&D groups to support and address any technical questions from our customers, which include network equipment manufacturers, hyperscalers and internet service providers.
• You will be a member of the R&D team working to support all coherent as well as non-coherent products. This role is for a key contributor who focuses on enabling our customers and partners to ensure their successful development and deployment of next-generation telecom systems for carriers, network operators and data centers. The role combines application of your existing engineering system knowledge and skills with knowledge learned on the job from Acacia's experts to meet the needs of our customer Engineering teams. Above all, your skills capturing, replicating, defining and resolving diverse and highly technical issues will be called upon daily in this dynamic role.
• You will be working closely with the SAEs and bridging the gap between customers and internal RnD teams to ensure the highest level of customer satisfaction with our highly complex coherent optical products.

You will influence future product feature development and current product modifications.

• Provide technical guidance, educate and partner with our customers to ensure successful application of Acacia products.
• Work closely with SAEs to provide the vital technical support for customer Engineering lab and deployed system field issues.
• Advocate and communicate internally for customer product needs as well as Standard's based features.
• Author application notes, product specifications and Python scripts and contribute to technical presentations and marketing documents.
• Provide full life cycle technical support for Acacia products in the areas of HW and SW. This includes future roadmap discussions, alpha sample test support, host card development, system verification, and field issue resolution.

• You are enthusiastic about solving system level challenges in the all things related to optical transceivers. You are detail oriented, high energy and the drive to get things done. You love to solve difficult problems and derive tremendous satisfaction in helping others.
• You are capable to figure things out by yourself, but you also participate in our friendly and team-oriented collaboration approach, which means you enjoy learning from your colleagues and letting them learn from you.
• You are not shy to always point out how we can be more effective as a team, and you are open to similar suggestions by your team members.
• Your great personal and communication skills allow effortless collaboration within and across teams and to steer the development in a positive direction. You enjoy building long-term relationships with coworkers and customers.
• Your ability to articulate and clearly communicate with internal and external customers is paramount.

• BSEE degree with 7+ years of industry experience in optical communications or an MS degree with 4+ years of industry experience in optical communications or a PhD with 2+ years of industry experience in optical communications
• 3+ years of industry experience in OTN and/or Ethernet
• Coding/scripting skills

• Direct experience with electrical transceiver applications including backplane and cable communications
• Python
• Customer facing experience
• Knowledgeable in coherent optical systems

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