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Special Events Associate

Cincinnati Zoo
United States, Ohio, Cincinnati
3400 Vine Street (Show on map)
March 10, 2024
Special Events Associate (Part-Time) Department: Group Sales Job Title: Special Events Associate Job Classification: Part Time Reports to: Group Experience Manager Pay: $15 Job Summary The Cincinnati Zoo & Botanical is looking for individuals to join their Events team! Our Special Events Associate will work with the Group Experience and Events Team to ensure our birthday parties and public events run smoothly, details are well communicated, and guests receive outstanding service! Individuals should be friendly, articulate and possess a desire to create a welcoming environment for our clients. Strong customer service skills, organization skills, the ability to troubleshoot and resolve problems on the fly are essential. Candidates must be reliable and timely in attendance and have a flexible schedule. The ability to work in a fast- paced environment and independent without constant supervision is required. Specific Duties & Responsibilities include, but are not limited to: Assist the Event Team in: Executing events like Easter, HallZooween, Happy Zoo Year, Breakfast with the Animals, etc. Responsible for booking and detailing birthday parties. Coordinate Zoo volunteer special events (Zoo La La, Zoofari, Toast of the Wild, etc.) schedule, run the day of volunteer orientation, and serve as the day of contact between Zoo volunteers and the special events team. Following up with volunteers to provide pre/post-event communication. Provide week-of-event and day-of-event assistance for special events. Support Group Experience Manager and Special Events Manager with all office administrative duties, including running client payments, invoicing, ticket issuance, generating written agreements, and managing event materials stock (tickets, zip ties, event bags, birthday materials, etc.). Audit group details and approve internal room bookings in Event Memo calendar weekly to ensure no double bookings between internal meetings, private events, special events, and development events. Ensure details from the Banquet Event Order are fulfilled. Answer phone calls and emails regarding ticket sales/exchanges, tour groups, birthday parties and events, and general Zoo questions. Confirm animal appearances and exhibit requests for birthday parties. Help ideate and plan new ideas for birthday parties and special events. Other duties as assigned. Display excellent customer service skills that support the Zoo's INSPIRED visitor experience philosophy. Ability to work a flexible schedule (including holidays, weekends, and evenings) is required. Events include daytime, evening, and weekends. Successful candidates will embrace and continuously demonstrate the Core Values of the Cincinnati Zoo & Botanical Garden which include, but are not limited to: Building Collaborative Relationships through open communication and active listening Positivity and Energy through positive attitudes and making time to celebrate successes Accountability, Mutual Trust and Respect through taking ownership of issues, learning from mistakes, treating others with respect, and doing what you say you're going to do Progressive Thinking through being a self-directed learner, and learning from others, thinking creatively and demonstrating relentless pursuit for improvement Pride, Passion & a Sense of Ownership through respect and care for the living collection, going the extra mile, always being an advocate for the Zoo. Working Conditions/Position Requirements: Employment is seasonal/non-benefited; Variable hours not to exceed an annual average of 30 hours per week. To be considered, candidate must be at least 21 years of age or older. Employment is contingent upon passing a drug & nicotine screen and background investigation. While performing the duties of the job, the incumbent is regularly required to stand, walk, and physically sustain long hours of manual labor. The incumbent will be exposed to outside weather conditions and must be able to lift/move/carry up to 25 pounds without assistance. Must possess a valid driver's license and be insurable to drive a Zoo vehicle. Must have reliable transportation. Must be able to work a schedule that may include evenings, weekends and holidays. Experience in guest services important. Previous event experience a plus. Command of Windows-based software and applications is required. Must have the manual dexterity to use computer mouse and keyboard. Knowledge, Skills, and Abilities Communicative. Attentive to details and able to prioritize in stressful situations. Excellent organizational skills with ability to meet deadlines and independently manage multiple tasks and timely follow-through, with flexibility to adapt to changing needs and to work effectively with minimal supervision Willingness to seek and use available resources to support problem solving efforts Requires an individual who is highly professional, motivated, proactive, and helpful, who can gain cooperation through expertise, credibility, and building positive working relationships. Appropriate professional appearance, attitude, and personality to work effectively with Zoo staff members, guests, and the public. Possess excellent ability to develop and sustain effective working relationships within an organization; superior interpersonal skills; ability to work with diverse personalities; tactful; mature; flexible. Demonstrated customer service mentality and desire to make the Cincinnati Zoo & Botanical Garden the best possible zoo in the country through innovative Visitor Experience methods. Be timely and reliable in attendance and performance. Demonstrated understanding and acceptance of the Core Values and Behaviors of the Cincinnati Zoo & Botanical Garden. Lives these on a day-today basis. Have a demonstrated affinity for the Mission of the Cincinnati Zoo & Botanical Garden. To apply for this position: All qualified applicants must apply via our online application on our website at . Cover letter and resume should be attached to your online application. Applications will be reviewed as they are received, with the intent of filling the position as soon as possible with the best candidate. We strive to be an organization that is diverse and reflects the fullness of society. With a strongly held value for an organizational culture characterized by inclusion and belonging, we are committed to equity in all we do. We are especially interested in candidates who can contribute to our organization's diversity and who want to walk alongside us in our commitment to inclusion and equity. The world-famous Cincinnati Zoo & Botanical Garden is committed to inspiring visitors to care about wildlife and wild places. It was voted the #1 Best Zoo in a USA TODAY reader poll and has also received rave reviews from Child Magazine, Parents Magazine, USA Today and TripAdvisor. Over 1.8 million people visit the Zoo's award-winning habitats, and more than 500 animal and 3000 plant species annually. The Zoo, an accredited member of the Association of Zoos & Aquariums (AZA) for almost 30 years, is internationally known for its success in the and engages in worldwide. Known as the #GreenestZooInAmerica, the Zoo is doing its part to conserve natural resources that are critical to saving wildlife and its habitats and is committed to greening its daily operations and reducing its impact on the environment with rain gardens, recycled building materials, solar panels and more. The Cincinnati Zoo is a 501(c)(3) nonprofit organization. The Cincinnati Zoo & Botanical Garden is an equal opportunity employer and does not and will not discriminate against any applicant or employee based on race, religion, color, sex, gender, national origin, age, disability, sexual orientation, gender identity or expression, pregnancy, genetic information, military or veteran status, and/or any other characteristic or protected status. We are a Queen City Certified Leader in Gender Equity. Women and minorities are encouraged to apply.