Internal Communications Manager, School of Medicine

POSITION OBJECTIVE

In collaboration with the executive director and dean, the internal communications manager will support the School of Medicine's leadership by developing and executing an annual communications plan that clearly conveys priorities for the school and the university; celebrates achievements among its faculty, staff and students; and keeps the community informed of significant developments across the school.

The manager is responsible for identifying news opportunities and sharing them through articles in school and university communications vehicles (e.g. dean's messages and newsletters) as well as through the school's social media pages and website.

Through these activities, the manager will advance efforts to help engage and inspire stakeholders, an element essential to the School of Medicine's ongoing progress.

ESSENTIAL FUNCTIONS

1. Work closely with the dean and the executive director to develop and execute a comprehensive annual communications plan that reflects school and university priorities and also identifies best approaches and vehicles to engage and inform internal stakeholders. Establish planning calendars that detail goals, formats and timing of communications for each time period. Consult regularly with the executive director and dean regarding plan updates and outcomes. (15%)
2. Conceptualize, research and provide writing support to the dean, including for speeches, talking points, email messages, presentation, quotes, website updates and publication messages. Manage the school's main social media accounts, sharing engaging news from the university and school community. Attend events important to the school's communications (including commencement, white coat ceremony, homecoming, large gatherings of faculty, staff and/or students, etc.) and communicate information of a highly complex nature in a clear, concise and compelling way. (20%)
3. Advise and assist other school leaders in identifying and executing opportunities to advance the school and university priorities through effective communications that are delivered through vehicles appropriate to their content (e.g., letters, emails, website updates, etc.). Regularly update the school's primary webpages and share news through internal communications platforms. (40%)
4. Collaborate with the executive director and other UMC leaders to promote the school in university-wide communications, identify promising opportunities for internal communications and external marketing, and contribute to those opportunities through coordinating contacts, developing content and related activities. (15%)
5. Assist as needed with internal communications involving other academic units and/or UGEN offices. (10%)

NONESSENTIAL FUNCTIONS

1. Other duties as assigned. (<1%)

CONTACTS

Department (School of Medicine): Frequent contact with dean, dean's office staff, and faculty leaders; regular contact with faculty, staff and students. Occasional contact with alumni.

University: Frequent contact with executive director, regular contact with other UMC staff. Occasional contact with other schools' faculty, staff and students.

External: Infrequent contact with peer organizations and networks.

Students: Some interaction with students.

SUPERVISORY RESPONSIBILITY

No direct supervision.

QUALIFICATIONS

Experience: 5 years of communications experience, preferably including time within higher education settings.

Education/Licensing: Bachelor's degree in a relevant discipline.

REQUIRED SKILLS

1. Ability to write quickly and well.
2. Mastery of a variety of prose styles-including writing for the web.
3. Understanding of the essential elements of persuasive, engaging writing, as well as the distinctions between speeches, articles, letters and other forms of communication.
4. Ability to translate complex topics in ways that engage, inform and inspire.
5. Understanding of the written and visual elements and structure of effective presentations-whether with visual aids (i.e. PowerPoint or other formats) or without-and ability to prepare such presentations quickly and well.
6. Experience managing social media accounts for an organization and working with email marketing and content management systems.
7. Appreciation of the value of collaboration with multiple stakeholders.
8. Recognition of the importance of constructive feedback in continuous improvement and consistent enhancement of communications from the provost.
9. Strong interpersonal, communication and narrative skills.
10. Outstanding planning and organizational skills.
11. Ability to meet consistent attendance.
12. Ability to interact with colleagues, supervisors, and customers face to face.
13. Proficiency in MS Office products including Word, PowerPoint and Excel.

WORKING CONDITIONS

Office environment (hybrid work option available).

This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form.

In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.

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Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.

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