Logistics Operations Analyst (Local to Chicago Required), Meraki

At Cisco Meraki, we believe that when passionate people can spend less time struggling with technology, they can spend more time on what matters - like teaching children, running businesses, keeping airports safe, and connecting disaster victims with relief. That's the real power of simplicity. Cisco Meraki is the leader in cloud-managed IT, thanks to our creative, inclusive, fearless team that is driven to simplify technology so the world can simply work!

Cisco Meraki is searching for a Logistics Operations Analyst to join our Operations team in Chicago! As the fastest-growing cloud-managed networking team in the world, our products, and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. We also understand on a personal level, by simplifying powerful technology we can free passionate people to focus on their mission. Are you ready to join the team?

As our new Logistics Operations Analyst, you will support the shipping needs of customers, sales, and operations teams, and facilitate the flow of shipments to customers. You have high attention to detail and enjoy making sure everything is in perfect order. You have excellent problem-solving abilities and a hardworking demeanor that makes you happy to come to work every single day. Finally, you love a challenge and you are ready to take on new obstacles and help build our outstanding operations team.

• Lead weekly meetings with the distribution center to identify order priorities.
• Update and maintain the shipping routing guide.
• Build and/or update SOP's.
• Train new hires in fulfillment operations.
• Handle regional-specific requirements, including logistics coordination, DC SOP understanding, and goods importing and receiving process at the distribution center.
• Resolve order issues related to GP, WM, Salesforce, CCW, and regional-specific warehouse management systems while enforcing Meraki shipping policies.
• Investigate and conclude lost and damaged package claims, handling escalations with couriers and customers.
• Understand and identify international shipping requirements and support export documentation; regional-specific criteria may apply.
• Support more than one distribution center as required.
• Analyze shipment data to identify efficiencies in transit modes, packaging, etc.
• Leverage experience to lead SLA requirements within the shipping team.
• Understand RTG (Routing Guide) and SRC (Shipping Routing Configuration).
• Communicate Meraki shipping policies effectively.
• Handle sales and customer escalations.
• Provide direction as required, leveraging proven leadership skills within the team.
• Other duties as assigned.

• Must be authorized to work in the U.S. The position does not provide sponsorship
• 2 - 3 years experience working with a fulfillment warehouse and/or a logistics team preferred.
• Experience with shipping, carriers, and forwarders.
• Excellent organization and communications skills (phone, email, meetings).
• MS Excel skills are required (pivots, basic formulas, and VLOOKUP).
• Experience with Salesforce, Dynamics GP, or other CRM, ERP, and WMS systems preferred.
• Validated analytical and problem-solving skills.
• High Attention to detail.
• Ability to adapt to changing conditions and work assignments.
• BS or BA degree is required.

At Cisco Meraki, we're challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We're building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.