Service A/R Specialist

PURPOSE AND SCOPE
To facilitate timely payment of Arbon service invoices through telephone and written collection techniques, while maintaining positive customer and representative relations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

This position is responsible for the collection of outstanding Arbon service invoices. The incumbent will utilize telephone and written collection techniques.

This position will process web billings to ensure timely payment of relevant electronic billed invoices.

This position is responsible for reconciling billing errors through communication with the customer and the appropriate internal parties.

This position is responsible for the effective resolution of payment disputes, while maintaining positive customer and representative relations. Such resolution will require frequent interaction with other departments, including Accounting.

This position will research credit balances, upon request of the customer. In addition, this position will process all payment adjustment requests.

The incumbent will document and consider dummy invoices in the collections process.

The incumbent will assist with securing and reviewing tax exemption certificates for customers, as requested.

This position will pull together consolidated customer statements, as requested.

This position will process credit card payments, as requested.

This incumbent will provide the district A/R specialists with general process support.

PRINCIPAL ACCOUNTABILITIES

Timely payment of outstanding invoices for assigned accounts, while maintaining positive customer and representative relations.

Effective facilitation of resolution to payment disputes, while maintaining positive customer and representative relations.

Effective communication with internal parties to facilitate reconciliation of billings errors.

Timely and accurate logging of electronic billed invoices (web-billing) for assigned accounts.

EDUCATION and/or EXPERIENCE
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. In addition this position requires excellent problem solving ability, including excellent communication and organizational skills.

LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees or organization.

MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY
Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, feel or handle as well as reach with hands and arms and talk or hear. The employee is less frequently required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include only close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is a typical office setting with moderate noise levels.

The base salary is $19.95 - $29.93.

Arbon Equipment - A Rite-Hite Company is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

Arbon Equipment - A Rite-Hite Company provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.

Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.