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Position:
Front Office Manager
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Job Id:
1202
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# of Openings:
1
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Front Office Manager
The Stella Hotel & Ballroom in Kenosha is looking for a full-time Front Office Manager who is committed to providing first class customer service and who enjoys being part of a collaborative team. If you want to have fun, be valued, and make a difference, apply today! Stella team members are passionate about their work and it's an "all hands-on deck" kind of environment to get our jobs done. Our company was also voted "Best Place To Work".
As the Front Office Manager on our team, you will complete a variety of tasks which will include:
- Responsible for scheduling, directing, mentoring, and coaching guest services team members.
- Oversee the day-to-day guest service delivery, including gift shop inventory.
- Maintain daily paperwork/deposits, direct bill, tax exempt, Front Desk Reference Bible and other operational binders.
- Check-ins and check-outs and make reservations for guests. Assist with calls as needed.
- Welcome guests in the lobby, direct guests to check-in, assist guests with questions, luggage, resolve guest challenges, assist with delivery of packages and other items to guestrooms.
- Personalize guest service and improve guest loyalty. Consistently focus on developing new ways to improve the guest experience. Oversee the resolution of guest concerns.
- Responsible for creating, monitoring, encouraging high performance guest services training, quality control, contests/incentives, service recovery program, package execution tracking.
- Create, distribute and maintain BEO files using SalesPro and PMS system. Charge out client's BEO's.
- Create, distribute, and maintain group and rate contracts.
- Utilize Property Management System to track account information, trace and market segment tracking
- Load group block in Property Management System and release unused group rooms on cut-off date.
- Perform data entry tasks as assigned into Property Management System including enter/load rates and inventory.
- Monitor comp set rates and make revenue management recommendations to General Manager.
This position is ideal for someone with the following experience and qualities:
- High school diploma or equivalent required. Associate's degree or bachelor's degree in hospitality, business, or marketing preferred.
- Four plus years hotel front office or rooms division experience.
- Guest satisfaction focused, service-centered, positive team attitude. Outstanding leadership and leads by example.
- Service arts training, train the trainer experience, and reservations sales experience preferred.
- Experience using hotel property management systems and Microsoft Office.
Benefits:
- Salary starting at $43,700. Salary based on experience.
- Full Benefits - Medical, dental, vision, life, short/long term disability, flex spending and more
- 18 days of Paid Time Off
- Paid Holidays
- 401k + 6% Match
The Stella is owned and operated by Gorman & Company. As a trusted partner and respected industry leader since 1984, Gorman & Company specializes in downtown revitalization, the preservation of affordable housing, workforce housing, and the adaptive reuse of significant historic buildings.
Gorman & Company is an Equal Employment Affirmative Action Employer
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Apply for this Position
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Gorman & Company
paid time off, paid holidays, long term disability, 401(k)
March 22, 2024