IT Service and Support Intern

With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes just-in-time or just-in-sequence.

thyssenkrupp Materials NA is a subsidiary of the internationally operating thyssenkrupp Group. Headquartered in Southfield, Michigan, thyssenkrupp Materials NA is a leading provider of production materials and integrated service solutions with almost 2,900 employees and more than 95 locations in North America. With annual sales of $2.9 billion, the company is focused on value-added processing and distribution of a full line of aluminum, stainless, copper, brass, specialty metals, steel, and plastics products. Supply chain management, transportation and logistics, and production support outsourcing solutions are among the many services provided to customers. Business units include Copper and Brass Sales, Engineered Plastics, Ken-Mac Metals, OnlineMetals, thyssenkrupp Steel Services, thyssenkrupp Supply Chain Services, and thyssenkrupp Materials de Mexico.

Thyssenkrupp Materials North America is looking for a highly motivated and proactive individual to join our dynamic IT team as an IT Service and Support Intern. As an intern, you will gain hands-on experience and contribute to the operational success of our IT systems and infrastructure. This role is based in our headquarters in Southfield office and is a great opportunity for someone interested in pursuing a career in IT operations.

Primary Responsibilities

• Assist the IT Service and Support team with day-to-day end user support.
• Help troubleshoot and resolve technical issues reported by end-users, escalating complex problems to senior team members when necessary.
• Perform routine run and maintenance tasks
• Participate in the creation and maintenance of documentation, including system configurations, user guides, and standard operating procedures, Document best practices, knowledge-base articles
• Assist the IT Services and Support team in monitoring service ticket queues and ensuring proper assignment to our senior team members
• Provide regular reporting updates to the department on Aged Tickets, Incident Management, Critical outages, and other department KPIs
• Additional tasks as related to delivering a high level of Customer Service

Qualifications:
Minimum Requirements:
Currently enrolled or recently graduated (within 1-year) from an accredited university or college in IT related field.

Project planning skills.
Entry-level knowledge and skill within specified area of professional specialty.
Ability to communicate effectively, both orally and in writing.
Ability to understand and follow complex, detailed technical instructions.
Ability to work both independently and in a team environment.
Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
Applicants should be competitive, assertive, and self-motivated
Must have the ability to think critically, multi-task, and keep up in a fast-paced environment is critical.

Preferred:

• Good understanding of IT systems Endpoint Devices, Network, Operating Systems, and Cloud platforms (Azure)
• Familiarity and willingness to learn more about IT service management concepts, such as incident management, problem management, and change management.
• Strong problem-solving and analytical skills, with the ability to quickly learn new tools and technologies.
• Strong verbal and written communication skills and interpersonal skills, with the ability to effectively communicate with team members and end-users.
• Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment.
• Proficient in MS Office Suite
• Excellent organizational and time management skills.
• Self-motivated, flexible, and creative, able to prioritize, multi-task, and work in a fast-paced environment
• Must be a self-starter, collaborate cross-functionally, and can work independently with minimal functional oversight
• Able to take ownership of a given assignment, and proactively consult with other team members and other team representatives for information or guidance, as necessary
• Strong technical aptitude and a genuine passion for technology and customer service
• Knowledge of Jira & Confluence a plus

If you are an applicant with a California residency, please click on the following link: