Salesforce Quality Assurance Engineer - Remote

The Salesforce Quality Assurance (QA) Engineer will work with the Salesforce team and stakeholders to enhance Salesforce usage and QA processes. This includes implementing new QA processes, acting as level 1 support, and creating test plans and test cases.

The Center for Internet Security (CIS) makes the connected world a safer place for people, businesses, and governments through our core competencies of collaboration and innovation. We are a community-driven nonprofit responsible for industry leading best practices for securing IT systems and data. We lead a global community of IT professionals to continuously evolve these standards and provide products and services to proactively safeguard against emerging threats.

Base salary is determined on a number of factors including, but not limited to, education, experience and skills
• Health (PPO, EPO, HSA), Dental & Vision Insurance eligibility starting from the first day of hire
• $500 wellness card for Health Coverage Participants
• 401(k) with 4% Company Match, vested from the first day of hire
• Flexible Spending Account (FSA) & Dependent Care Account (DCA)
• Life Insurance
• Bonding Leave
• Paid Volunteering Program
• Bonus eligibility
• Paid Time Off (PTO) inclusive of vacation, personal and sick time
• Paid Holidays
• Wellness Program
• Employee Engagement Activities
• Professional Development Opportunities
• Tuition Reimbursement
• Student Loan PayDown Program
• Employee Referral program
• Employee Assistance Program

• Implement QA processes and best practices in all Salesforce testing areas
• Understand business, functional, and technical requirements to create test plans; create detailed, comprehensive, and well-structured test plans and test cases
• Execute testing (functional and technical) for Salesforce applications and platforms; record and report all testing results and identify steps to reproduce issues identified
• Understand the data integrations and cross-departmental usage and impact of changes
• Lead and execute QA activities for Salesforce related integrations
• Collaborate with Salesforce administrators, systems developers, other engineers, business users, and vendors to address testing issues and defects
• Participates in the Salesforce release process, including feature review and impact analysis, testing, support, and documentation
• Trains, informs, and supports users regarding system functionality, enhancements, system configuration, and best practices
• Build test plans and test scripts
• Other tasks and responsibilities as assigned

• Bachelor's Degree in Technology or related field*
• 3+ years as a Quality Assurance Engineer
• 3+ years of Salesforce experience with integration testing
• Ability to effectively communicate business processes through the use of written documents and diagrams
• Experience designing Salesforce reports and dashboards that clearly communicate operational status and analytical trends
• Experience designing comprehensive test plans with measurable testing criteria
• Must be authorized to work in the United States

It's a Plus if you have:

• Any Salesforce Certifications or Prior Experience with CPQ

*Additional years of relevant experience or a combination of an Associate's degree or equivalent and relevant experience may be substituted for the Bachelor's degree.

At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place.