11-037 - Director Of Shelter Programs - SC/ Bell Shelter

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Director of Shelter Programs is a key member of Bell Shelter's executive leadership team. The Director of Shelter Programs shall assume the role of leadership and exercise supervision over Bell Shelter Housing programs. This encompasses the comprehensive oversight of the shelter programs, which are funded through multiple sources, including but not limited to LAHSA, DMH, GPD Veterans, and various surrounding Cities. In addition to the primary responsibility of directly supervising Program Managers and offering guidance as required, this role involves the meticulous oversight of the day-to-day operations of the housing programs, their participants, and the staff to ensure strict adherence to grant compliance and reporting requirements. Furthermore, in certain circumstances, this position may support direct case management for a limited caseload of program participants.

The Shelter Programs Director will also serve as a role model in the provision of services, ensuring that clients are consistently offered a trauma-informed approach. This critical aspect of the role underscores the commitment to creating a supportive and empathetic environment for program participants, recognizing the significance of addressing trauma in their journey towards stability and self-sufficiency. This approach will be woven into all aspects of program management and client interactions to promote a culture of sensitivity and understanding within Bell Shelter.

Pay Range

$95k/yr. - $100k/yr.

Essential Functions

• Supervise, train, and provide mentorship to program managers and designated staff, ensuring the consistent delivery of high-quality services in accordance with contractual obligations, state, and federal regulations.
• Lead and administer personnel matters, encompassing recruitment, selection, and performance evaluations.
• Supervise and ensure program expenses align with the established budget and financial parameters.
• Supervise an accurate grant management system to uphold compliance with grants and contracts; prepare corresponding reports.
• Establish and nurture collaborative relationships with all community partners dedicated to addressing homelessness.
• Foster communication and collaboration within community systems, including criminal justice and mental health, housing, to develop discharge plans that effectively prevent homelessness.
• Develop, update, and implement program policies & procedures to assure compliance with contract standards.
• Oversees completion and maintenance of current documents required for the participant files, including intake documents, assessment, individualized case plan, case notes, and exit report.
• Collaborate with Bell Shelter Quality Assurance Coordinator at ensuring staff is performing continuous quality control of HMIS data and accurate and timely reporting to funders from HMIS data.
• Take a leading role in ensuring program preparedness review daily incident or grievance reports and follow-up on all incident and grievance reports.
• Develop and maintain a strong working knowledge of the various funders contracts that support the facility's operation.
• Collaborate with the intake team to ensure that program meets occupancy requirements set by the founder.
• Must be able to work evenings, weekends, and holidays.
• Is subject to frequent interruptions from participants, coworkers, visitors, agencies/personnel, etc., under all conditions and circumstances.
• Is subject to hostile and emotionally upset participants and visitors.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax, and telephone. Ability to lift to 25 lbs. Local travel required. Some night and weekend hours are required.

Minimum Qualifications

• BS/BA degree in Social Work or other related field preferred, and at least (2) or more years of management/supervisory experience, programs deliverable, and working with the population experiencing homelessness, addition, and metal health needs.
• Knowledge of the workings of non-profits, preferably in a residential and/or homeless services setting
• Understand and support the mission statement of The Salvation Army.
• Must possess solid proficiency of Microsoft Office.
• Must obtain CPR/First Aid certificates prior to hire.
• Must be TB-cleared prior to hire.

Skills, Knowledge & Abilities

• If working with children a criminal background check is required with certification for Protect the Mission.
• Good verbal and written communication skills. Must possess basic grammar and spelling skills.
• Possess necessary initiative, adaptability, and responsibility to work with minimum responsibility.
• Good time management skills. Must possess the ability to meet deadlines, and work with attention to detail.
• Ability to interact with others professionally

Bachelors of Social Work (preferred)

Knowledge Of The Workings Of Non-Profits, Preferably In A Residential And/or Homeless Services Setting. (required)
2 years: Management/Supervisory Experience, Programs Deliverable, And Working With The Population Experiencing Homelessness, Addiction, And Mental Health Needs. (required)

Motor Vehicle Check (required)
Driver's License (required)
TB cleared certificate (required)

Skills