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Customer Service Associate
National Grid | |
paid time off | |
United States, Massachusetts, Northborough | |
April 18, 2024 | |
About us
Location: Northborough, Ma Wage: $24.41/hr plus overtime + paid time off + benefits Training: M-F 8 -4:30 Shift: 10:30 am - 6 pm National Grid's Customer Contact Center Representative position is an entry level, union-represented role that offers qualified candidates an opportunity to join a challenging, fast paced environment with great benefits and opportunity for promotion and development. As you progress, you will have opportunities to apply to other positions outside of this career path (such as management, supervisory, etc.) This position is responsible for completing the detailed transactions and extensive research, analysis and problem-solving necessary to facilitate a timely and satisfactory response to customer issues and concerns. Job Purpose
Under general supervision, representatives handle fundamental customer contacts, including, but not limited to, the following: * Hybrid environment to include working remotely and/ or on location, as needed therefore must be in the general area of Northborough, MA to come in when needed * Update customer account information * Take customer payments * Assist Customers with beginning and ending service * Scheduling field orders in alignment with customer expectations * Assist customers with billing issues both simple and complex * Handle collections related concerns and assist customers with the various options available to maintain and/or reinstate their service * Handle Emergency Calls Key Accountabilities
Due to the essential nature of the services we provide our customers, National Grid's Contact Center's hours of operation are 24/7 and accepted applicants will be assigned to work as needed by the business to support our customer centric objectives. * Must be willing to work assigned shifts, which may include weekends, holidays and/or overtime (shifts will be assigned in advanced) * Respond to all customer contacts included but not limited to gas and electric investigations, complex meter situations, web inquiries, email and correspondence. * Investigate and analyze customer problems and develop appropriate solutions to satisfy customer needs. Qualifications
More Information Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company's testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions. National Gridis an equal opportunity employer thatvaluesa broad diversity of talent, knowledge, experience and expertise.We foster a culture ofinclusion that drives employee engagement to deliver superior performance to the communities we serve.National Grid is proud to bean affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team. |