Access Optimization Analyst

Join our Ardent Resource Team as an Access Optimization Analyst!

Ardent Health Services is a leading provider of healthcare in communities across the country. Through its subsidiaries, Ardent owns and operates nearly 200 sites of care and 30 hospitals across six states. Together, our 24,000 employees and 1,200 employed providers touch more than 10,000 lives each day. With six Ardent entities earning recognition on Modern Healthcare's Best Places to Work list in 2022, Ardent and its facilities continue to earn recognition for outstanding workplace cultures where team members feel a sense of belonging and have opportunities to grow their careers. Ardent has also been recognized by Comparably's Best Places to Work Awards, earning honors in the Best CEO, Best Company for Women, Best Leadership Teams and Best Work Life Balance categories among others.

POSITION SUMMARY

Reporting to the Process Improvement Manager, the Access Optimization Analyst reviews, analyzes, and evaluates information related to Access Optimization. The position includes maintenance and auditing of providers templates, schedules, scheduling instructions, message management, and TNAA Dashboard. Participation in process improvement initiatives by providing innovative ideas and solutions. Partners with clinic managers and staff throughout the organization to ensure optimal patient access, provider schedule utilization, and message routing accuracy. Trains new Managers, Supervisors and Lead CSC on Access Optimization initiatives.

• Responsible for auditing and maintenance of providers' templates and schedules to ensure the patient contact hours are aligned with clinic expectations, reduce scheduling errors, and increase access for patient and staff satisfaction.
• Submits tickets to Epic Cadence and Ambulatory teams and maintains data integrity essential for accurate scheduling and smooth operations.
• Ensures accuracy and ongoing maintenance of the scheduling instructions in Epic and Message Routing and Pool Management to ensure timely response to patients.
• Acts as the liaison between clinic managers and Epic Cadence and Ambulatory teams to ensure communication is accurate related to the requested change or provider build requests.
• Acts as the liaison between the Contact Center and the clinic staff to ensure communication is standardized regarding scheduling changes and new scheduling guidelines.
• Submits tickets for new provider schedule builds and termination of providers to assist with scheduling accuracy, decrease scheduling errors, and data accuracy.
• Work with Epic Cadence to ensure providers are assigned the correct visit types for their practice so reports and dashboards show accurate data.
• Sends new provider Relatient Configuration information to the Analyst for appointment reminders to ensure the new provider's patients receive appointment reminders.
• Trains new Managers, Supervisors, and Lead CSCs on submitting New Provider Requests and scheduling instructions updates, Open Template Methodology.
• Responsible for provider and visit type system clean up.
• Responsible for Provider Off Boarding process.
• Automates provider changes form to clinic managers to increase ease of communication and accessibility.

Education and Experience:

• Associate degree or related field or equivalent experience. Bachelor's degree is preferred.
• Minimum of 2 years of experience working in a health care clinic setting.

Knowledge, Skills and Abilities:

• Proficient in the use of Epic Cadence and Ambulatory Modules (InBasket), Microsoft Office (Visio, Word, Excel, Outlook, and PowerPoint)
• Decision-making ability that shows good judgment and understanding of the big picture.
• Ability to engage a cross-functional team towards the desired outcome.
• Excellent written and verbal communication skills.
• Leadership, problem-solving and analytical skills.
• Time management skills and self-discipline ability.
• Ability to train and present information to end users.