Senior Tech Delivery Lead - ServiceNow

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Minimum Years of Experience:

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Summary:

Fluent across the full technology stack; owns delivery and support responsibility for two or more product or platform teams; drives technical priorities; supports delivery efforts through technical advisory, coaching of other technical team members, and may also support hands-on execution; ensures technical consistency of the finished product with identified needs.

Responsibilities

• Drives technical priorities and owns delivery and support responsibility for one or more product or platform teams
• Oversees agile development activities for a product or platform and leads the development of key mechanisms that support agile delivery
• Collaborates between interdependent groups to troubleshoot and resolve technical issues and cross-team dependencies
• May sometimes provide hands-on assistance with exceptionally complex technical solutions, operating as a senior engineer
• Engages with other technical stakeholders (operations, enterprise architecture, etc.) as necessary to manage technical requirements; facilitates estimation of costs and effort of work items
• Ensure the engineering and technical considerations are accounted for in team rituals
• Ensures that the delivery team commits to achievable and realistic goals and includes the entire team in the estimation / planning process to obtain diverse perspectives
• Leads the technical design of the products or platforms and ensures that the prescribed architecture, security, development best practices, and agile best practices are adhered to

Mandatory Experience:

• Bachelor's degree in CS or 5-7 years of software development experience, including 1 year in a dev focused leadership role
• 8+ years of experience in developing and supporting high performance and highly scalable applications in an agile environment, depending on education
• Extensive hands-on experience with the underlying technologies of product/platform (programming languages, databases, application integration etc.)
• Strong understanding of Scrum, Lean, XP, Kanban and other agile development techniques
• Fluency in DevOps, including continuous integration, continuous deployment / delivery, configuration and containerization, infrastructure as a code, and monitoring

Competencies:

• Demonstrated "agile-development" mindset with strong customer-focus & results-orientation
• Flexible mindset and demonstrated ability to grow skillset and work across the full technology stack
• Excellent technical and analytical skills to discuss problems, analyze solutions and enable improvement
• Excellent communication skills to effectively manage key business stakeholder relationships
• Highly proficient in teamwork and collaboration skills

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• In-depth technical knowledge of ServiceNow platform and modules including the ITSM, ITOM, and ITAM (HAM & SAM) modules; HR module a plus
• Experience with CMDB, including implementing and maturing the CMDB practice
• Experience with new ServiceNow module deployment
• Experience with ServiceNow upgrades and health checks
• Experience integrating other systems and apps with ServiceNow
• Development of ServiceNow roadmap
• Lead a team of developers; perform code reviews, mentor less experienced team members
• Performs analysis of impacts for new requirements
• Contributes to governance processes, including Cyber Security
• Stays current on ServiceNow products and applicable integrated technologies
• Technical liaison with ServiceNow
• Liaises with platform and other third-party vendors
• Participates in Quarterly Business Reviews both internally and with the platform vendor
• Experienced with ITIL practices; promotes ITIL practices
• Participates in policy compliance audits

ABILITIES AND SKILLS:

• Technical

• Enterprise and/or IT Service Management
• ServiceNow advanced system administration
• ServiceNow application development
• Language translation capabilities
• Experience with database design schemas and data modeling, including ServiceNow CSDM
• Strong requirements-gathering experience
• Experience with middleware and discovery technologies
• Scripting
• Data mapping, cleaning, integration, federation

• Leadership
  • Strong background working with diverse groups of people to deliver complete solutions
  • Proven experience as a leader of people
  • Ability to influence and provide thought leadership to stakeholders; build consensus among competing stakeholders
• Communication
  • Excellent written and verbal communication skills
  • Able to develop clear PowerPoint presentations for senior leadership and executives
  • Excellent interviewing, presentation, and facilitation skills appropriate for varying audience size and levels
  • Attentive listener
• Management
  • Good people manager, developer, coach, and mentor to junior associates
  • Able to identify risks and proactively work to mitigate them
  • Ability to lead others in the development of methods, techniques, and tools
  • Able to build high performing teams
• Relationship Building and Interpersonal Skills

• Able to build strong working relationships with internal and external stakeholders, partners, and colleagues
• Good executive presence
• Ability to be persuasive and build alignment with all levels and across functions within Sysco including the senior executive team
• Negotiation and conflict resolution skills

• Initiative

• Takes the initiative to suggest and implement ongoing improvements in own and others' work as appropriate
• Viewed as a leader by others (creates "followership" among others)
• Anticipates issues and proactively works to address them

• Motivation and Commitment
  • Self-starter
  • Motivated by the desire to have an impact
  • Highly committed to exceeding expectations and continuous improvement
  • High energy level
  • Strong personal work ethic
• Flexibility
  • Willing and able to take on various types of work
  • Good fit with Sysco culture
  • Ability to adapt to various management, communication, and delivery styles for different situations
  • Highly flexible and adaptable to shifting priorities
• Personal Resilience
  • Operates under the highest level of integrity and ethics
  • Willing and able to "put a stake in the ground" to defend well-founded positions, even if they are counter to conventional wisdom
  • Willing and able to take measured risks and learn from failure
  • Thrives/succeeds in a fast-paced, dynamic business environment

• Reliability and Decision Making
  • Can be counted on to perform quality work consistently
  • Exercises good judgment based on all available information

BENEFITS INFORMATION:

HOW WE PROTECT OUR ASSOCIATES

COVID-19 Precaution(s):

• Personal protective equipment and masks provided

• Temperature screenings

• Social distancing guidelines in place

• Sanitizing, disinfecting, and cleaning procedures in place

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 57,000 associates and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations.

We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunityis available through Sysco Corporation, its subsidiaries and affiliates.