Inside Client Manager

SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT!

Presidio is on the leading edge of a technology-driven movement to transform the way business is done for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators, and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it's our people that make the connections happen.

WHY SHOULD YOU JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security, & Emerging solutions.

THE ROLE: Inside Client Manager

Job Summary:

As an Inside Client Manager (ICM), your primary role is to manage the sales operations process for your assigned accounts. ICMs interact and work with Account Managers, vendors, and customers to maintain ongoing business in the IT infrastructure services and products arena through direct sales support of Account Managers. This position will partner and communicate with various internal teams to support Presidio customers.

Travel Requirements:

This position does not require any travel.

Job Responsibilities:

• Onboard and setup of new customers
• Act as the primary internal point of contact for our customers in conjunction with account managers
• Attend customer meetings to strengthen existing relationships, forge new relationships to better understand customer objectives, and participate in the close-out of projects
• Delegate customer report requests, run-rate quotes, and orders to appropriate internal resources.
• Maintain Salesforce account data integrity to ensure customer account, contact, and project information is accurate and up to date.
• Work with Solution Architect to build Bills of Materials that meet customer requirements.
• Generate accurate quotes for solution business.
• Conduct forecasting and prospecting for run-rate business to understand future financial trends and opportunities in the run-rate space.
• Identify opportunities for cross-selling to the current customer base.
• Manage the registration process to ensure the best pricing possible for both Presidio and customers with input from the Account Manager and leveraging the Deals Desk.
• Partner with specific vendors to quickly and accurately source quotes. Leverage relationships with vendors through meeting attendance and communication to maintain awareness of promotions and vendor pricing programs.
• Participate in sales operations meetings as required.
• Assist with New Hire onboarding support.
• Receives work direction from department leadership; however, is responsible for prioritizing his/her own work by sales allocation, date needed to fill, and logistics of work order.
• Additional responsibilities as required.

Education and Experience:

• Bachelor's degree and/or related experience and/or military experience
• 3+ years of experience
• Preferred experience with Cisco, Dell/EMC, VMware sales
• Flexible schedule to assist in resolving high-priority issues during peak periods
• Advanced knowledge of Microsoft software applications (Excel, Word, etc.)
• Knowledge of IT infrastructure/solutions manufacturers in the enterprise space
• Strong customer service skills with a continuous service orientation focus
• Ability to work closely and effectively with members across departments and at all levels of the organization
• A drive for achievement and excellence, attention to detail, adaptability/flexibility, analytical thinking, dependability, initiative, independence, integrity, persistence, self-control, social orientation, and stress tolerance
• Interacting with vendors on behalf of the customer. Solving customer delivery and material challenges
• Handling a wide variety of customer inquiries, including quoting, billing, sales, and technical support
• Excellent time management and organizational skills and the ability to multitask and prioritize
• Strong communication and interpersonal skills and dedication to customer satisfaction

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ABOUT PRESIDIO

Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DE&I change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences is valued, celebrated, and adds to our collective achievements.

Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking, and modern data center infrastructure help customers acquire, deploy, and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize, and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Presidio operates in 40+ U.S. offices and offices in Ireland, London, Singapore, and India.

For more information visit:

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Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances.

To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to for assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to .

RECRUITMENT AGENCIES PLEASE NOTE:

Agencies/3^rd Parties may not solicit to any employee of Presidio. Any candidate information received from any Agency/3^rd Party will be considered a gift and property of Presidio, unless the Agency/3^rd Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition. No payment will be made to any Agency/3^rd Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio.

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