medical insurance, dental insurance, life insurance, parental leave, vacation time, paid holidays, sick time, retirement plan, pension
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Position Description
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Provide clerical and administrative support in accordance with standard procedures and general understanding of other departments' functions to assist professional staff in meeting the goals of the department/division.
Work Location: This position currently works on-site only.
The City of Minneapolis does not sponsor applicants for work visas.
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Job Duties and Responsibilities
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- Answer customer calls regarding street activities, Spring & Fall Sweep, Seal Coat, Snow Emergency, Police and 311.
- Enter timesheets from 3 divisions and back up for 2 other divisions.
- Function as a liaison between professional staff and the general public or other agencies.
- May function as a lead worker over clerical support staff.
- Maintain and supervise the maintenance of a variety of records and files.
- Provide support and participate in training
- Dispatch out to foreman and TM&R staff.
- Gather salt/sand usage reports for billing.
- Gather Asphalt Tonnage usage for billing and reporting.
- Operate a variety of office machinery.
- Roadway permits for closing streets and hooding meters.
- 311 calls and emails, dispatch to correct district notify customer of complaint and follow through until complete.
- Typing up no parking sheets then email the sheets to other City agencies for streets that are posted for no parking for work being done.
- Answer calls from the public about no parking signs, figure out what department is working in the area.
- Work with Hennepin County to post streets for no parking and type up the posting sheets then email the sheets to other City agencies.
- Screen phone calls and visitors, responding to general inquiries or routing calls to appropriate personnel, and monitor a reception area.
- Answer call from the public regarding complaints for Street Dept, Bridge Dept. Write down complaint and give to the appropriate person or group.
- Enter, retrieve and verify data using modern computer software applications.
- Evaluate and monitor the operational activities of an assigned program including interpretation and application of policies and procedures.
- Provide information to the public on policies, programs and procedures in accordance with guidelines.
- Develop, maintain and revise files, including database and/or hardcopy files.
- Perform detailed research, collect and compile data for administrative and annual reports, agreements, contracts, other documents and a variety of informational materials.
- Refer to and apply rules, regulations and policies to answer inquiries and resolve problems.
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Required Qualifications
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Minimum Education: High School Diploma or equivalent Minimum Experience: Two years of experience as an Office Support Specialist I, or two years administrative support experience, or equivalent Equivalency: An equivalent combination of education and experience closely related to the duties of the position MAY be considered.
Desirable Qualifications -- Language
Bilingual skills in Spanish, Somali, Amharic, Oromo, Hmong, Vietnamese and/or Lao.
Desirable Qualifications -- Cultural competency
Ability to relate and work effectively with people from diverse cultural, economic and ethnic backgrounds.
Selection Process
The selection process will consist of one or more of the following steps:
a rating of relevant education and experience (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score
(70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.
Background Check
The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.
Union Representation
This position is represented by a collective bargaining agreement between the City of Minneapolis and the
AFSCME General Unit (CAF)
. For more information on the terms and conditions of this agreement please visit:
Eligible List Statement
The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire
One month after it has been established.
Interview Selection
The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate's education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.
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Knowledge, Skills and Abilities
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- Knowledge of modern office procedures, methods and equipment.
- Knowledge of computer entry and retrieval procedures, spreadsheets, databases, word processing and software used in the assigned area.
- Knowledge of organization, operations, functions, policies and procedures of the assigned department.
- Ability to exercise independent initiative and judgment within established guidelines.
- Ability to compile pertinent data and prepare clear, concise, accurate reports.
- Ability to establish and maintain effective working relationships.
- Good English, spelling, math, grammar and punctuation skills.
- Good interpersonal skills.
- Sufficient keyboarding skills to type 45 WPM accurately.
- Ability to operate a personal computer.
- Ability to attend work related meetings.
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As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose-serving the residents, businesses and visitors of Minneapolis. The City of Minneapolis is proud to be an Equal Employment Opportunity and Affirmative Action employer.
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