Duties
WHAT IS THE ONLINESERVICESDIVISION?A description of the business units can be found at:
Vacancies will be filled in the following specialty areas:
ONLINE SERVICES, OS-DIGITAL PRODUCTS
The following are the duties of this position at the full working level.
Supports digital programs and projects through their full lifecycle, in support of the agency's
missions and initiatives to improve customer experience. Works on the creative design and
development of online products and services, including service design activities; develops business
cases and works with business owners to develop and analyze requirements and define features;
creates or documents user stories, epics, and acceptance criteria, conducts backlog grooming and
prioritization, establishes milestones and priorities, identifying features and supporting
development of products. Proposes hypotheses and success metrics.
Writes test plans and moderator guides based on acceptance criteria and conducts testing.
Develops, coordinates, modifies, and maintains product-specific roadmaps, documentation, and short
and long-term project plans as assigned, incorporating studies, analysis/analytics, journey maps,
and considering available resources, strategic goals, and business initiatives. Uses analysis to
develop product portfolio strategies, product lifecycles and roadmaps that include performance
tracking metrics and rationalization strategies.
Analyzes digital business requirements and digital engagement of taxpayers, including the risks and
opportunities presented by potential digital solutions. Bases decisions on data from a variety of
sources including but not limited to Google Analytics, customer satisfaction surveys, and the
analyses of other; uses data to uncover trends, preferences and other information that can be used
to experience. Communicates findings with team members to create common understanding.
Meets with working group to define the goals and objectives of projects and programs; prepares comprehensive reports to keep leadership advised of plans and progress. Incumbent is adept in all aspects of project planning, execution, and implementation, including integration of the customer experience into concept development, requirements gathering and analysis, identification of new methods, trends, and techniques, and user testing research to better support the design and development of online interactions.
Designs and customizes complex studies, data gathering efforts, or comprehensive reviews that provide information to assist Online Services' program areas, improve program delivery, and identify actual or potential problem areas impacting program operations and customer experience. Works to maximize IRS' reach across digital platforms by continually analyzing and monitoring the everchanging landscape and making recommendations for staying on the leading edge. Uses expertise with written and oral communication to clearly communicate product vision, strategy, technical information, and status in plain language
Requirements
Conditions of Employment
- Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240))
- Must successfully complete a background investigation, including a FBI criminal history record check (fingerprint check).
Qualifications
Federal experience is not required. The experience may have been gained in the public sector, private sector or One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement:
SPECIALIZED EXPERIENCE:
GS-13 LEVEL: To be minimally qualified for this position you must have at least one year of specialized experience equivalent to the next lower level in the normal line of progression, GS-12. Specialized experience for this position includes:
Experience analyzing, evaluating and making recommendations to problems affecting large websites.
Experience planning and analyzing policy in the assessment and improvement of program effectiveness and management processes and systems.
Experience using web publishing technologies, to create and publish content using a WYSIWYG editor or equivalent and hand coding and troubleshooting HTML markup.
Experience with web best practices including search engine optimization, user experience, responsive platforms, cross browser platform testing and accessibility standards to ensure the website is optimized for the user experience.
Experience producing and formatting web content, articles and other online content with attention to detail to perform quality assurance reviews.
Experience developing websites and to discuss and resolve problems with appropriate experts, and to follow procedures governing the planning and delivery of web products and to make recommendations on critical issues affecting web production.
Experience with oral and written communication to articulate findings and prepare reports.
For more information on qualifications please refer to
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Education
For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to .
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click for Foreign Education Credentialing instructions.
Additional information
- Subject to a 1-year probationary period (unless already completed).
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
- This is a bargaining unit position.
- Tour of Duty: Day Shift - Start and stop times between 6:00 a.m. and 6:00 p.m. Monday-Friday.
- Alternative work schedule, staggered work hours or telework may be available.
- In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
- Relocation expenses - none.
- Obtain and use a Government-issued charge card for business-related travel.
- Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.
- Online Application - Questionnaire
- Education - See Education Section above
- Registration/License (if applicable) - active, current registration/license
- High School Diploma (or equivalent) - If you are 16 or 17 years of age, you MUST submit documentation of graduation from high school (or equivalent); OR completion of a formal vocational training program; OR statement from school authorities agreeing with your decision to pursue employment rather than continuing your education.
Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).
How to Apply
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 03/29/2024 and/or cut-off dates in this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 03/29/2024.
To preview the Application Questionnaire, please click the following link:
- To begin the application process, click the "Apply Online" button.
- You will be re-directed to USA STAFFING to complete your application process; answer the online questions and submit all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need was not imported from USAJOBS, you may upload it directly into this application. To protect your privacy, we suggest you first remove your SSN).
- To complete, you must click the "Submit Application" button prior to 11:59 PM (ET) on 03/29/2024.
To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (). There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: . All of your applications will appear on the
Welcome page. The application record in your USAJOBS account provides an
Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The
Application Status will appear along with the date your application was last updated. For information on what each
Application Status means, visit: . Agency contact information
(ERC) Employee Resource Center
Phone
Email
Website
Address
OLS - Digital Products
1111 Constitution Ave NW
Washington, DC 20224
US
Next steps
Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at . We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process.
Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. You may check the status of your application for this position at any time by logging onto the USAJOBS "My Account" tab and clicking on "Application Status." For a more detailed update of your application status, you may click on "more information." Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
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Internal Revenue Service
$103,409.00 - $167,336.00 / yr
March 19, 2024