Customer Service

This position is responsible for serving customers and government agencies via a call-center.

RESPONSIBILITIES:

• Provide product and sales information
• Process sales orders
• Coordinate product delivery and installation
• Work independently and on teams to develop, improve and ensure customer satisfaction
• Support Sales team to increase sales and resolve product and service concerns
• Work efficiently in a fast-paced office environment.

REQUIREMENTS:

• Have knowledge of product functionality, prices, lead times, and delivery schedules
• Have clear verbal and written communication
• Have experience with maintaining accurate sales data
• Have experience with organized records and work systematically and efficiently
• Display personal initiative to meet all goals within deadline

EDUCATION/EXPERIENCE:

• High school diploma or equivalent of 3 years customer service experience with strong facilitation and presentation skills
• Associate Degree in business-related field is a plus
• Intermediate Microsoft Office suite proficiency.
• Experience in a call-center environment is a plus
• Experience in Epicor ERP system is a plus
• Experience in Salesforce CRM is a plus

Customer Relations Representative Regular Full-Time - RFT Work Schedule 8:30 am - 5 pm Monday through Friday