Sr. Application Specialist II

NextGen Healthcare
United States, Georgia
March 20, 2024
Job Description: The Sr. Application Specialist II is responsible for assisting the sales team to drive revenue by providing application knowledge of product offerings to support and build sales. This role will provide product application expertise to sales staff and the customer through sales presentations and demonstrations of the suite of product solutions and specialties to healthcare providers/organizations/groups. This role also contributes to RFP requests and application support inquiries throughout the sales cycle. Work closely with the sales team and Sales Solution Engineers to fully understand the organizational workflow, goals, objectives, and challenges. Assist the sales staff in assessing potential application of company products to meet customer needs; prepare detailed product specifications for the development and implementation of customer products, applications, and/or solutions. Prepare and provide product demonstrations including specific workflows and conduct scripted scenarios based on the outcome of discovery/insight sessions from sales and sales solution engineers. Lead product demonstrations to sales staff, existing customers, prospects, healthcare providers, organizations/groups. Document and maintain outcomes of each sales demonstration in Salesforce CRM. Trouble shoot and configure NextGen demo database as needed to meet demo requirements. Complete knowledge transfers and certifications on latest portfolio solutions, releases and acquisitions. Provide feedback on results and strengths of our core applications to market owners and solutions feedback loop. Provide consultation to prospective users and/or product capability assessment and validation. Contribute to RFP responses and technical questions. Customize applications based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client. Mentor new members of the Sales Application team and assist sales executives in product knowledge. Education Required: Bachelor's Degree ; in Healthcare or Business field preferred. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 6-8 years' experience in presales, sales, or relevant experience. 7 years' Healthcare experience. Expert command of sales process and portfolio of solutions with all declared markets & specialties; representing evolving new markets and complex multi-market strategies. Executive-Level presentation experience. 5 years' NextGen experience with all declared markets and specialties. License/Certification Required: Credentialed or licensed professional - Nurse Practitioner, Physician Assistant or Registered Nurse. NextGen Certified Practice Management (PM)/Electronic Health Records (EHR). Knowledge, Skills & Abilities: Knowledge of:Exceptional knowledge of solutions portfolio and specialty markets. Skill in:Strong interviewing and documentation / writing skills. Executive-Level presentation skills. Ability to document technical requirements to facilitate sales solutions. Exceptional project management skills with the ability to manage multiple client engagements and projects concurrently and meet deadlines. Client-facing opportunity sales and business operations acumen. Client-focused, with effective communication and interpersonal skills and understanding to place customer needs at the heart of decision making. Ability to:Ability to establish & maintain productive, professional relationships internally and with key personnel in potential client's organization. Ability to work cross-functionally. Ability to foster collaborative relationships. Analytical and problem-solving skills. Ability to achieve Company bookings and team event targets/meet quota. The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.