Alumni Relations Liaison (Northeast Region)

The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

**This position is remote; however, candidates must reside in the Northeast region of the United States. **

Essential Functions and Responsibilities:

• Assist with managing alumni success database; connect alumni with opportunities to share their stories and build career connections through the Night Owl network

• Provide support to regional alumni efforts and events

• Participate in collaboration calls with university partners and take on assignments to help alumni team and partners accomplish their initiatives

• Support the team with planning and execution of Commencement Weekend activities, including Friday night's Alumni Celebration and assigned duties at Saturday's Commencement

• Support regional Distinguished Alumni Council events and outreach efforts

• Create content on alumni stories for newsletters, blogs, social media, etc.

• Assist with various alumni projects as assigned

• Performs other related duties as assigned

Knowledge, Skill and Abilities:

• Versatile: Able to take on multiple projects, in varying domains, while leading through regular change.

• Enthusiastic: Ambassador for improving communications with our alumni and their WGU experience.

• Agility: Thrive in a fast-moving position

• Innovative: Willing to try new ways to solve problems, with a keen sense of finding long and short-term solutions

• Analytical: Driven by understanding metrics, what they mean, and how to continually improve

• Creative: Willing to collaborate with others to brainstorm and implement new and better ways of communicating with our alumni

• understanding of student/alumni journeys

• Proficiency with Salesforce and social media platforms.

• Strong creative and strategic mindset.

• Ability to understand and identify underlying business needs and problems in order to help deliver lasting solutions in a short timeline.

• Outstanding writing skills are required; multi-media content production skills preferred.

• Solid events management skills required.

• Ability to communicate effectively and professionally in person and virtually.

Competencies:

Organizational Impact:

• Tasks are accomplished by following a defined standard or set of procedures to achieve day to day objectives with direct impact on the area of specialty.

• The work is performed under moderate supervision and consists of routine tasks that may require advice and guidance from more senior personnel in the same area.

Problem Solving and Decision Making:

• Reviews solutions and employs minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systems.

• May be required to highlight areas of concerns/problems and offer potential solutions.

• Problems and issues faced are generally routine but may require interpretation of procedures or polices to resolve.

Communication and Influence:

• Communication with contacts within the job area is typical, and information that is provided or obtained may require some explanation or interpretation to reach agreement.

Leadership & Talent Management:

• May provide as needed guidance and assistance to new or entry level employees.

Job Qualifications:

Minimum Qualifications:

• Bachelor's degree in Marketing, Business, English, Public Relations, Communications, or related field

• 5 years of experience working in alumni relations, marketing, public relations, corporate communications, or customer service

• Requires basic knowledge of standards and processes within a narrow scope of work.

Preferred Qualifications:

• Customer service skills

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.

• Ability to travel throughout the region

*Current WGU employees must submit their internal application prior to 4/2/2024 to be considered for this position*

Disclaimer: This Job Description has been designed to indicate the general nature, essential duties, and responsibilities of work performed by employees within this classification. It does not contain a comprehensive inventory of all duties, responsibilities, and qualifications that are required of the employee to do this job. Duties, responsibilities and activities may change at any time with or without notice. This Job Description does not constitute a contract of employment and the University may exercise its employment-at-will rights at any time.

As an equal opportunity employer, we recognize our strength lies in our people and commit to creating an inclusive environment where all can thrive, regardless of race, age, gender orientation, sexual orientation, religion, or disability.

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As an equal opportunity employer, WGU recognizes that our strength lies in our people. We are committed to diversity.