Usher- David Copperfield Theater- MGM Grand

The SHOW comes alive at MGM Resorts International!

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB

The primary role of the Usher isto greet and engage with guests before, during and after the show, direct guests to their seating location and monitor each seating section to ensure our guests have an excellent experience. Through these duties, the Usher contributes to creating memorable experiences for our guests while maintaining the standards of our iconic brand.

THE DAY-TO-DAY

• Greeting and interacting with guests, ensuring a high level of SHOW Service

• Providing excellent customer service to enhance guest satisfaction

• Creating memorable experiences that wow our guests

• Following the guidance and direction of supervisors to meet the venue's needs

• Escorting guests to their seats and attending to any requests they may have during the show

• Adhering to the policies, practices, and procedures of the property and department

• Monitoring guest behavior, including unauthorized photography or disruptions during the show

• Addressing and resolving guest complaints promptly and professionally

• Familiarizing yourself with the layout of the showroom and showtimes to assist guests effectively

• Monitoring guest entry and exit points to maintain security and efficiency

• Directing guests to their designated seating areas, such as VIP or General Admission sections, based on their ticket type

• Performing any additional duties necessary for the success of the department

THE IDEAL CANDIDATE

• Prior showroom, box office and/or events experience

• Prior experience in guest service

• Enthusiastic and takes pride in their work

• Looks forward to working with a team to provide positive experiences

• Enjoys helping others and likes to make a good impression

• Can handle multiple tasks at one time

WHAT YOU'LL NEED

• High school diploma, GED or equivalent experience

• Availability to work varied shifts

• One (1) year prior experience in similar role

THE PERKS & BENEFITS

• Access to company hotel, food and beverage, retail, and entertainment discounts

• Free meals in our employee dining room

• Free parking on and off shift

• College opportunity programs

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!