Field Receptionist - (H)

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and servicesto drive specific business outcomes such as digital transformation, innovation, and operational agility.Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

Milestone Technologies is currently hiring for a Field Receptionist in Bellevue, Washington.

The Field Receptionist role will carry a significant amount of responsibility and will require a strong stakeholder with extensive front of house and customer service experience. The Field Receptionist holds responsibility to provide general administrative and clerical support. The receptionist is the initial point of contact for all those who visit the office. As such, it is crucial that this person exhibits professionalism and a positive attitude.

How You Will Make an Impact:

• Greet guests entering organization and notifyhost upon guest arrival
• Provide excellent customer service to clients
• Ensure project knowledge across the Reception team
• Manageluggage check-in & storage and tagging system

• Receive and route deliveryitems
• Provide general administrative and clerical support
• Provide support and coverage for team and/or special events, including badging
• Manage high volume lobby while simultaneously keeping reception area organized

• Arrange for ground transportation as needed
• Provide coverage for other receptionists for lunchand time off as needed
• Support additional projects and duties as assigned

Additional Expectations:

• Provide excellent multi-tasking and customer service skills
• Support initiatives including ticket drops, merchandise handouts, and others as requested
• Complete monthly and quarterly service-related training to meet Milestone, Meta department standards
• Complete weekly stock audits for your site, and place orders via leadership
• Collaborate effectively with onsite security to ensure high-quality service, while following co-employment guidelines
• Respond to all assigned communication channels promptly including email, workplace chat, or other as assigned
• Work collaboratively with project coordinators on local initiatives, including SOP, Lobby Guide updates, and other assigned projects
• Communicate and uphold visitor guidelines at the desk, verifying all necessary eligibility to be onsite upon guest/employee arrival
• Collaborate effectively with supervisor, communicating all necessary updates regarding you and your local team
• Uphold NDA, Mutual NDA visitor standards
• Maintain a high level of discretion with User Data, Employee Data, or any confidential information on a need-to-know basis
• Support onsite GS team during evacuations/emergencies

What You Will Need to Succeed:

• High School Diploma or GED required
• A minimum one-year experience in a customer service setting required
• A minimum one-year experience working within MS Office Suite and Outlook required
• Excellent oral and written communication skills

• Assertiveness, with strong influencing skills
• Ability to interact effectively at variousprofessionallevels and across diverse cultures
• Action oriented with a passion for getting things done quickly, efficiently and properly
• Ability to work well under pressure, proven de-escalation skills
• Strong ability to communicate quickly and efficiently using online platforms
• Strong attention to detail
• Strong problem-solving skills with the prioritization of finding solutions

Estimated Pay Range: The estimated pay range for this position is USD $20.91/Hr. - USD $21.63/Hr. and is a Non-Exempt role.

Benefits: We offer comprehensive benefit options which vary depending on role, location, and employment type. Benefit options may include Medical, Dental, Vision, 401(k), Life Insurance, Short-Term Disability, Long-Term Disability, Flexible Spending Accounts, Parental Leave, Paid Time Off, and Holidays. The Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process. Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.