Marketing Executive - Europe/Middle East

The SHOW comes alive at MGM Resorts International.

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

It is the primary responsibility of the Marketing Executive to assist in maintaining the property's casino customer base while expediting processes to ensure excellent customer service. They will use appropriate judgment to execute casino customer requests.

THE DAY-TO-DAY:

• Evaluate customers' casino activity to provide corresponding incentives and may have authorization to approve minimum amount of comps and allowances (i.e. room, food, beverage, event tickets, promo chips, free play, airfare or discounts).

• Assist in maintaining and developing property's customer base through meeting and interacting with customers.

• Ensure customers from assigned regions are greeted upon check-in & check-out, and provides personalized service throughout their stay to the satisfaction of the customer.

• Process customers' reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems. If authorized, grant marker authorization limits to qualifying customers.

• Attend special event functions when appropriate to promote marketing efforts and greet customers.

• Maintain highly confidential customer information by enforcing the privacy of all guests and limits requests

• for information about such guests in accordance with company policies.

• Resolve customer disputes and complaints to the satisfaction of the customer and the company. Comply with all local laws, Title 31 and attends all the mandatory compliance and training sessions.

THE IDEAL CANDIDATE:

• Bachelor degree or equivalent experience.

• 1+ years of prior relevant experience.

• Exhibits adept interpersonal abilities to communicate effectively with a diverse range of business contacts.

• Showcases outstanding customer service skills.

THE PERKS & BENEFITS:

Are you ready to JOIN THE SHOW? Apply today!