Intern, Data Technical Advisor

The Intern, Data Technical Advisor plays an important role in the overall success of the Campus Support team to assure customer satisfaction with Infinite Campus products. Primary responsibility is to perform data services, including data restores for authorized contacts.

Job Responsibilities

• Follow department guidelines to perform data restores.
• Maintain scripts and best practices for customer-facing data services.
• Troubleshoot the Infinite Campus database and understand cloud-hosted infrastructure.
• Collaborate with other team members to promptly meet the needs of customers and/or peers.
• Prioritize, communicate, document, and involve all parties impacted.
• Apply and continuously practice newly introduced knowledge; understand that repeated exercise of new knowledge creates proficiency.
• Acknowledge and contribute when a situation requires additional input and be flexible/open when others request input from you.
• Access Infinite Campus production customer data in live sites adhering to the practices and procedures outlined in the master security guidelines.
• Other related duties as assigned.

Background

• Working toward BA/BS in Computer Science or related field.
• Completed at least one database course.
• Understanding of software development life cycle.
• Experience in a support center or service organization.

Performance Expectation

• Perform job responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Analytical mindset with the ability to solve complex issues.
• Customer-focused; dedicated to a timely and accurate resolution, leaving evidence of quality work.
• Take personal initiative to learn, be informed, and gain new knowledge, skills, and understanding.
• Follow an ethical approach; learn from mistakes and improve performance from each experience.

Position must adhere to the practices and procedures outlined in the master security guidelines.

*This position may perform job responsibilities directly for a customer contract, which may be subject to a more thorough criminal background check to include, but not limited to, fingerprints, outside the standard screening. If the position performs job responsibilities directly for said customer(s), employee is required to pass the specified criminal background check; meeting the requirements of the customer contract.

Infinite Campus, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Infinite Campus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Infinite Campus, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Infinite Campus' employees to perform their job duties may result in discipline up to and including discharge