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Mobile Platform Administrator (Columbia, SC)

Prisma Health
United States, South Carolina, Columbia
April 20, 2024
Inspire health. Serve with compassion. Be the difference. Job Summary Serves as the subject matter expert (SME) on mobile devices. Provides reliable and accurate technical knowledge to deploy newly approved devices and resolve issues. Utilizes strong understanding of mobile device security protocols to assure overall device management. Responsible for training both trainers and end users at all levels up to and including executives in the operation and configuration of devices and/or services provided. Coordinates the purchasing of mobile devices, software, licensing, and maintenance associated with these devices. Serves to coordinate the installation of mobile devices including but not limited to tablets, laptops, cellular, mobile VOIP devices, pagers, and all associated peripherals. Assists in the maintenance of vendor contracts, contract terms and contract versioning for assigned vendors. This position will create, maintain, and manage documentation for both technical staff and end users as necessary. Assists with budget forecasting for hardware and software assets. Accountabilities Manages the purchase and deployment of mobile hardware, software, licensing, security and maintenance related to the enterprise mobile device management solution.\u00A0\u00A0 - 25% Performs analysis and resolution of complex technical performance issues to provide Tier 2 support to personnel and customers. \u2013 20% Performs updates and deployments to mobile devices utilizing mobile device management software including testing and certification while adhering to department standards. - 10% Participates with ITS leadership in current and future mobile devices strategic planning including research, selection and deployment of new technologies.\u00A0\u2013 10% Creates and maintains mobile device documentation related to mobility strategy, education, polices, processes, and troubleshooting. \u2013 5% Works independently to prioritize work that provides resolution to Tier 2 Service Desk cases within established service level agreements, appropriately escalating unresolved issues. \u2013 10% Educates trainers and end users of levels on the operation of devices and provided services. \u2013 10% Maintains mobile device databases including inventory management and mobility device management. \u2013 10% Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director or executive. Minimum Requirements Associate's Degree - Information Technology, Business, Management, or related field 5\u00A0years-\u00A0Mobile Device Management applications and IOS, Android and Windows technologies In Lieu Of Minimum education and 2 years Information Technology/mobile device management experience; or High School Diploma and 5 years Information Technology / mobile device management experience Knowledge, Skills or Abilities Basic computer skills including word processing, spreadsheets, databases and data entry. Mobile Device Hardware Mobile Management Solutions Work Shift Day (United States of America) Location Colonial Life Building Facility 7001 Corporate Department 70019011 ITS Client Engineering/Mobility Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health. 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Serve with compassion. Be the difference. Job Summary Serves as the subject matter expert (SME) on mobile devices. Provides reliable and accurate technical knowledge to deploy newly approved devices and resolve issues. Utilizes strong understanding of mobile device security protocols to assure overall device management. Responsible for training both trainers and end users at all levels up to and including executives in the operation and configuration of devices and/or services provided. Coordinates the purchasing of mobile devices, software, licensing, and maintenance associated with these devices. Serves to coordinate the installation of mobile devices including but not limited to tablets, laptops, cellular, mobile VOIP devices, pagers, and all associated peripherals. Assists in the maintenance of vendor contracts, contract terms and contract versioning for assigned vendors. This position will create, maintain, and manage documentation for both technical staff and end users as necessary. Assists with budget forecasting for hardware and software assets. Accountabilities Manages the purchase and deployment of mobile hardware, software, licensing, security and maintenance related to the enterprise mobile device management solution.\u00A0\u00A0 - 25% Performs analysis and resolution of complex technical performance issues to provide Tier 2 support to personnel and customers. \u2013 20% Performs updates and deployments to mobile devices utilizing mobile device management software including testing and certification while adhering to department standards. - 10% Participates with ITS leadership in current and future mobile devices strategic planning including research, selection and deployment of new technologies.\u00A0\u2013 10% Creates and maintains mobile device documentation related to mobility strategy, education, polices, processes, and troubleshooting. \u2013 5% Works independently to prioritize work that provides resolution to Tier 2 Service Desk cases within established service level agreements, appropriately escalating unresolved issues. \u2013 10% Educates trainers and end users of levels on the operation of devices and provided services. \u2013 10% Maintains mobile device databases including inventory management and mobility device management. \u2013 10% Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director or executive. Minimum Requirements Associate's Degree - Information Technology, Business, Management, or related field 5\u00A0years-\u00A0Mobile Device Management applications and IOS, Android and Windows technologies In Lieu Of Minimum education and 2 years Information Technology/mobile device management experience; or High School Diploma and 5 years Information Technology / mobile device management experience Knowledge, Skills or Abilities Basic computer skills including word processing, spreadsheets, databases and data entry. Mobile Device Hardware Mobile Management Solutions Work Shift Day (United States of America) Location Colonial Life Building Facility 7001 Corporate Department 70019011 ITS Client Engineering/Mobility Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.