Customer Service Representative (Spokane, WA)

Are you customer-focused with an attention to detail? Are you proficient with computers and Windows applications? Do you have a positive outlook and excellent communication skills? Are you highly organized with an ability to multi-task and prioritize assignments? If so, we want to hear from YOU!

For over a century, Wilbur-Ellis has experienced success and growth in marketing and distributing agricultural products and services. Join us and grow your career with a strong and profitable industry leader offering competitive compensation, tremendous growth and development opportunities, and a people-first work environment. Come grow with us!

General Purpose and Scope of Position:

This position provides administrative, and clerical support and is a team member in the interactions and interface between customers, field sales team, and operations support to ensure excellent service and overall customer satisfaction. Provides clerical assistance in order processing and inventory management.

Key Skills and Abilities Include:

• High School Diploma or equivalent
• Proficiency with computers to intermediate level utilizing Microsoft Windows, Windows applications, and ERP order entry systems. JD Edwards practice and process training will be provided
• Knowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages, and ratios to practical application with accuracy
• Ability to sit at a desk and/or computer terminal to perform writing and/or keying/typing information for protracted periods of time
• Mobility to move freely across uneven terrain both indoors and outdoors safely

Key Personal Attributes Include:

• Strong interpersonal and effective communication skills (verbal, written and utilizing all media (phone, e-mail, text)) for interaction with customers and fellow employees including the ability to maintain a positive and professional working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer service.
• Practical organization skills with strong attention to detail along with the ability to multi-task and prioritize multiple assignments.
• Ability to respond professionally to common inquiries or complaints from sales staff and other employees, customers, regulatory agencies, suppliers, etc.
• Reads, writes, and speaks the English language fluently.
• Self-motivated, ability to keep on task without being prompted to do so.
• Ability to problem solve and see tasks through to completion.
• Strong organizational skills to complete tasks promptly.
• Ability to be on time and work from 8:00 to 5:00, Monday - Friday. Willingness to work after hours when necessary.
• Eager to learn, have the drive to advance within the company.

Specific Responsibilities and Key Deliverables Include:

• Assists with electronic order entry and processing (sales order, shipping documents, invoicing) utilizing JD Edwards Enterprise Resource Planning (ERP) software.
• Responds to customer sales inquiries in a timely, accurate, and appropriate manner.
• As part of the support team, document and process product use recommendations as required.
• Utilizing JDE, enter and process customers' orders as requested. Meet or exceed timelines established under Timely Transaction Processing Policy (TTP)
• Work closely with the office team to ensure adequate inventory levels are maintained to meet customer needs.
• Assist the Sales Team in accurate customer pricing and quickly resolve any inquiries or concerns.
• Prepare standard use and sales reports as well as any custom reports as requested by management, sales, and customers.
• Assists other office team members in administrative tasks to ensure quality customer service, meeting deadlines, and sales support.
• Supports Sales and/or Operations Manager as requested.
• Maintain and monitor collections list. Ability to talk to customers professionally when communication is necessary for collections.
• Process all customer credit card transactions online and over the phone.

Compensation and Benefits:

• In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $17.88 - $22.63 per hour. Note that wages may vary based on location, skills, and experience. This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits,

COMPANY CULTURE

Wilbur-Ellis is a company you can be proud to call your employer

Wilbur-Ellis markets and distributes agricultural products, animal feed, and specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.

Wilbur-Ellis is for and about people

Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.

Wilbur-Ellis invests in the industry's best workforce

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

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