Director of Applications - Commercial Excellence (Remote - Pacific & Central Time Zones)

For over a century, Wilbur-Ellis has experienced success and growth in marketing and distributing agricultural products and services. Join us and grow your career with a strong and profitable industry leader offering competitive compensation, tremendous growth and development opportunities, and a people-first work environment. Come grow with us!

General Purpose and Scope of Position:

The Director of Applications - Commercial Excellence (Cx) reports to the Vice President of Enterprise Applications and is accountable for the complete Cx application lifecycle management for Wilbur-Ellis' enterprise Cx applications. This position will provide strategic leadership across the Wilbur-Ellis business line commercial excellence teams and develop innovative strategic application plans and roadmaps aligned to the achievement of correlated business outcomes. The position will also coordinate and direct all activities related to application execution such as design, architecture, integration, development, testing, and implementation. The position will also be responsible for the operational excellence of all Cx applications including contracts, Cx application helpdesk tickets, budgets, compliance, security, and SLAs.

In this role, The Director of Applications Cx will collaborate closely with Cx business partners (Sales and Marketing), IT Teams, Strategy Development and Execution, Security, Technology and Enterprise Support. You will lead a collaborative environment in which PMs, BAs, Architects, and developers can thrive and work effectively with other IT teams to deliver quality implementations. You will oversee the IT service providers and other vendors delivering services and you will provide direction and management of direct reports, including matrixed reports. Lastly, as the leader of this group, you will develop direct reports and develop goals that align with the Cx applications roadmap.

Key Skills and Abilities Include:

• Bachelor of Computer Science or Bachelor of Arts degree from an accredited four-year university
• 10+ years of direct experience with architecture, system design, and application lifecycle management
• 8+ years' experience in building business partnerships and delivering enterprise applications
• 8+ years of leadership experience with proven experience in management roles
• 8+ Years of CRM planning, design, development, integration, implementation, and support experience
• 5+ years of extensive program management and providing technical solutions to Sales and Marketing
• Successful ALM oversight of applications, such as CRM (MS Dynamics 365), websites, pricing (Pros), eCommerce, CPQ, subscription billing, and sales incentive planning are desirable
• Strong knowledge of design and modern development processes, as well as system and software quality assurance best practices and methodologies
• Solid understanding of IT governance, risk management, and compliance

Key Personal Attributes Include:

• Proven analytical and problem-solving abilities with keen attention to detail
• The ability to build strong business cases that are focused on business value and technical excellence
• Strong leadership skills with the ability to foster and develop a highly effective team that is passionate about Cx
• Excellent communication skills with the ability to effectively present ideas and communicate with senior leadership
• Proven track record of delivering enterprise-level projects on time and on budget
• Extensive knowledge of the Lead-to-Order process and integration
• Demonstrated commitment to continued learning and development
• Necessary business acumen to carry out functional process discussions with Sales and Marketing teams at multiple levels
• Bring thought leadership that will enhance strategy, drive innovation, and translate into business outcomes
• Calculating the costs for current and future IT systems, identifying areas to save money, and/or increasing features/protection

Specific Responsibilities Include:

• Provide strategic direction for the Cx application team in support of business operations, ensuring that applications meet business requirements and systems goals, aligning with expected business outcomes
• Collaborate with team members across technology and business partners to identify innovative solutions that are delivered on time and within budget while establishing interdependencies, identifying risks, managing resource constraints, and eliminating roadblocks
• Prepare communications, such as weekly reporting, and strategic business reviews, to senior leaders and external audiences to help lead the organization towards success
• Manage the enterprise Cx application department operational and strategic planning, including business requirements, identifying application KPIs, project planning, and organizing and negotiating the allocation of resources
• Provide a leadership role and collaborate with key decision-makers in the organization in the strategic planning, development, testing, and implementation of Enterprise system components
• Manage Cx application team staffing, including recruitment, supervision, scheduling, development, and evaluation
• Strive for continuous improvement in our processes and procedures, and propose and implement changes to ensure a productive and efficient organization, in partnership with the wider team
• Ability and desire to continually learn about new technologies, and project management methodologies, and adapt to ever-changing business and industry needs

Additional Preferred Qualifications:

• Agile Certified
• ITIL Certified
• MS Dynamics 365 certification
• Experience in the agricultural industry

Compensation and Benefits:

• In compliance with all states and cities requiring transparency of pay, the base compensation for this position ranges from $179,900 to $251,940. Note that salary may vary based on location, skills, and experience. This position is eligible for commission, vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for other information regarding Wilbur-Ellis employee benefits
• Drug-Free Workplace

COMPANY CULTURE

Wilbur-Ellis is a company you can be proud to call your employer

Wilbur-Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.

Wilbur-Ellis is for and about people

Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.

Wilbur-Ellis invests in the industry's best workforce

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

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