Director of Community Response - SW

***In order to be considered for this position candidate must be serving permanently in the title of Admin Community Relations Specialist NM , or reachable on the civil service list, or eligible under
the 55a program***

The Department of Transportation's (DOT) mission is to provide for the safe, efficient, and environmentally responsible movement of people and goods in the City of New York and to maintain and enhance the transportation infrastructure crucial to the economic vitality and quality of life of our primary customers, City residents. DOT is an equal opportunity employer, committed to recruiting and maintaining a diverse workforce in an open and inclusive environment.
The mission of the Sidewalk Program is to support the agency's goal by providing for the safe, efficient, and environmentally responsible movement of people by making sidewalks safe and accessible for all pedestrians.
The selected candidate will serve as the Director of Community Response, responsible for managing the Unit's complaint closure program, community outreach initiatives, field report processing, but not limited to: Supervise a staff of multiple levels, consisting of supervisors and administrative line staff. Lead the administrative Sidewalk Program operation, including, but not limited to the following areas:
- Complaint response via Microsoft Dynamics and the ARTs correspondence system (over 8,000 defective sidewalk complaints)
- Processing of Notice of Violations/All Tree Defective Inspection (over 12,000), Reinspections (1,000+), and Dismissal Inspections (3,800+)
- Prepare posting packages for 2,700 properties
- Notification and inquiry resolution of upcoming construction
- Community outreach
- Records retention, scanning of documents, offsite storage, etc (over 50,000 documents per year).
Represent the Unit at various high-level meetings, such as Borough Commissioner annual check-ins, Executive meetings, etc.
Review Sidewalk Program content (digital and hardcopy), including outreach documents, online 311 material and language, etc;
Manage communication and oversee research performed for inquiries from elected officials, DOT Press Office, Borough Commissioners, etc.;
Oversee all special programs related to sidewalk, pedestrian ramp, and curb repairs as it relates to engagement with property owners such as new Mayoral Tree Defect Program.

1. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U. S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) and four years of satisfactory, full-time community liaison, community organization or community relations experience, at least two years of which must have been in a broad administrative or policy-making capacity with responsibility for planning, organizing, coordinating, developing, evaluating and/or administering a large community service program or activity; or
2. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and eight years of satisfactory, full-time experience as described in "1" above, at least two years of which must have been in a broad administrative or policy-making capacity with responsibilities as described in "1" above; or
3. Education and/or experience equivalent to "1" or "2" above. Undergraduate education above the high school level may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, at the rate of 30 semester credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 4 years. Graduate education beyond the baccalaureate degree may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, on the basis of 30 graduate credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 2 years. However, all candidates must possess a four-year high school diploma or its educational
equivalent approved by a State's Department of Education or a recognized accrediting organization and two years of full-time experience in a broad administrative or policy-making capacity with responsibilities as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.