Rogers Behavioral Health in Madison is excited to announce an opening for a clinic assistant to be the face of our Outpatient Clinic!
Greet patients/families and vendors, assist our Therapists with charting/scanning. Maintain the billing/daily census accuracy, check in patients, answer phones. Provide clerical support during the admission process and be the glue to support operations in the clinic.
Hours: M-F 8:00am to 4:30pm- No weekends!
Benefits eligible role, including tuition reimbursement, 401K, and PTO.
Perform departmental clerical and receptionist functions timely and accurately.
- Communicate messages to others timely and accurately.
- Answer telephones in a courteous manner within three (3) rings, and direct calls appropriately.
- Greet and screen visitors and assist in meeting requests for information.
- Type general messages for the department.
- Make appointments for the unit.
- File documents in the unit manuals and resource areas.
- Copy documents for unit staff.
- Sort and distribute mail.
- Maintain the filing system and ensure that needed forms are readily available.
Perform departmental billing functions timely and accurately.
- Produce complete and accurate claims.
- Prepare the Hospital deposit worksheet, the bank deposit ticket, and scanning all checks.
- Balance accounts receivable and prepare deposit reconciliations.
- Prepare professional, all-inclusive fee bills for submission to Accounts Payable.
- Prepare vendor bills for submission to providers.
- Post payment denials of insurance Explanation of Benefits into the billing system.
- Type and log hospital and physician payments into Excel spreadsheet.
- Assist with producing and mailing monthly statements.
Maintain medical records in a functional, detailed, and accurate manner.
- Review all active medical records for filing needs, correct placement of forms, and new orders to be transcribed.
- File laboratory and other diagnostic reports in an accurate and timely manner.
Maintain appropriate supplies for the unit and enter charges for patient-specific supplies and treatments.
- Sign out and distribute supplies in a fiscally prudent manner.
- Anticipate and arrange for department supplies to avoid interruptions in patient care or complaints from caregivers.
- Place weekly food orders.
- Facilitate communication and assist in providing information to patients, families, visitors, and health care providers.
- Report relevant information to the manager, appropriate health care provider or department.
- Prioritize tasks and demonstrate ability to organize workload.
- Respond to requests from physicians, patients, families, visitors, and health care providers. Take appropriate action.
- Respond to codes and crisis situations as needed, under the direction of clinical staff.
- Assist with patients at arrival and departure times under the direction of clinical staff.
Additional Job Description: Education/Training Requirements:
- Eighteen (18) years of age, or older.
- High school diploma required.
- Graduate of a two-year medical billing/coding program is strongly preferred.
- Proficiency with electronic health record software is required; Cerner is preferred.
- Previous experience working in a psychiatric setting is preferred.
- Valid Florida driver's license: will be required to have driving record approved by Rogers Memorial Hospital's insurance carrier.
- Basic knowledge of equipment utilized to perform clerical duties.
- American Heart Association Provider CPR certification is required within thirty (30) days of hire. Annual re-certification is required.
- Formal training in crisis prevention and intervention is required within sixty (60) days of date of hire. Annual re-certification is required.
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