Program Coordinator, Refugee Women's Health Clinic

POSITION SUMMARY:

The Refugee Women's Health Clinic (RWHC) is a program uniquely situated within the Department of OBGYN and a program within the Immigrant and Refugee Health Center (IRHC). The RWHC Program Coordinator will support the ongoing efforts of the RWHC Director in the seamless delivery of comprehensive and culturally sensitive women's health services to refugee, asylum, seeking, and recent immigrant communities in the greater Boston area. The Program Coordinator is responsible for fostering strong relationships with patients, community partners, volunteers, and healthcare providers to ensure effective and equitable programming; implementing systems to collect relevant patient data and program metrics, ensuring compliance with privacy regulations; monitoring clinic and program activities, tracking progress, and evaluating outcomes to make data-driven improvements; supporting case managers in facilitating access to and coordination among social service resources and other internal and external resources; and problem-solving with patients to both accelerate and enhance access to concrete supports and work towards obtaining patient autonomy. They will support members of the case management and behavioral health teams in triaging care appropriately; work with patients to identify strengths and barriers; facilitate referrals to appropriate medical/clinical providers and social services and resources; and create a nurturing warm, welcoming environment for new patients. The Program Coordinator will be responsible for communicating with partner agencies, including the Department of Public Health, as well as data entry and record keeping related to DPH initiatives.

The Program Coordinator will comply with all data collection, data entry and data integrity needs both for facilitation of clinical care and reporting requirements to the BMC health system and funders. The individual will collaborate with clinical staff, administrative staff and research personnel in RWHC and will partner closely with IRHC front desk staff to appropriately welcome, evaluate and triage patients. Additionally, the Program Coordinator will be responsible for administrative tasks including maintaining supplies, coordinating with department staff to reserve spaces, and building Epic templates for staff and trainees.
Career development opportunities include participation in IRHC research and academic initiatives, participation in hospital-wide educational opportunities and providing teaching/trainings for hospital staff. Seeking someone with excellent interpersonal skills, critical thinking skills, and experience working with vulnerable immigrant and refugee populations, including those with trauma history and complex social and socioeconomic needs. Preference given to candidates who are bilingual and with connections to immigrant communities and lived experience as an immigrant to the United States.

Position: Program Coordinator

Department: Refugee Women's Health Clinic

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Administrative and program development responsibilities

• Implements systems to collect relevant patient data and program metrics, ensuring compliance with privacy regulations
• Develops and maintains strong relationships with the community and community resources to ensure patient access
• Monitors clinic and program activities, tracking progress, and evaluating outcomes to make data-driven improvements
• Participates in multidisciplinary/staff/team meetings and activities; meets regularly with leaders with IRHC, OBGYN, and Care Management Social Work to triage program issues appropriately.
• Participates in team-based Quality Improvement (QI) initiatives
• Participates in local site operations, including team operational meetings; and is actively engaged in developing, implementing and refining operational protocols and processes as IRHC infrastructure expands
• Communicates with partner agencies, including the Department of Public Health, as well as data entry and record keeping related to DPH initiatives.
• Engages in ongoing training and learning
• Adheres to departmental/organizational policies and procedures.
• Adaptable to changing programmatic needs
• Performs other administrative functions as assigned by Manager/Supervisor

Support for newly arrived unhoused pregnant patients and families

• Support case management services for newly arrived immigrants and existing RWHC clients, including connecting patients to a broad range of services including but not limited to: mental health services, primary care services, medical specialty services, immigration legal services, financial assistance, food, transportation, housing, clothing, health literacy, interpreter service needs, etc.
• Create a safe, warm, welcoming environment and encourage engagement in care
• Coordinate with OB Triage, OBGYN Ambulatory Clinic, Community Health Centers and other care providers in the area to provide access to timely prenatal care for pregnant arrivals
• Work across the city and state to coordinate care at the most appropriate site for patients and their families near their shelter placement or within the community
• Collaborate with IRHC Case Management Team, OB Social Work and Pediatric ED Social Work
• Function as a key member of an interdisciplinary team (nurse, social workers, behavioral health clinicians, physicians, resource specialists, clinical support staff, etc.)
• Provide client education regarding available services and resources both within the IRHC, throughout BMC, across the area and state as needed and provide tools and facilitate connections to these resources
• Maintain HIPAA standards and confidentiality of protected health information.
• Perform and maintain all documentation in the electronic chart of patient encounters; resource development efforts; and other patient interventions and interactions

Must adhere to all of BMC's RESPECT behavioral standards.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

Masters' degree in social work (MSW), public health (MPH) or counseling preferred, or Bachelor's degree in social work, public health or related human services field with minimum 3 years relevant experience.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• None

EXPERIENCE:

• Minimum of three years of relevant experience
• Experience with mental health populations preferred;
• Experience with diverse immigrant and refugee populations preferred, including lived experience as immigrant to the United States.
• Experience and comfort with risk assessment and appropriate triaging preferred
• Comfortable innovating in information technology systems; experience using/documenting in electronic medical record systems
• Experience in motivational interviewing is a plus
• Preference for candidates who are bilingual in English and Haitian Creole, Spanish, Portuguese, Somali, Arabic, or French.

KNOWLEDGE AND SKILLS:

Competencies, Skills and Attributes

• Ability to multitask, flexible, adaptable
• Excellent interpersonal skills and ability to work collaboratively
• Self-management skills, including ability to prioritize and set patient-centered goals
• Excellent written and verbal communication
• Able to maintain professional boundaries
• Ability to work with diverse, safety-net population
• Skilled at engaging difficult to engage patients-build rapport, trust
• Creative problem solver
• Ability to adapt to changes in healthcare delivery at local and systems level
• Extensive knowledge of healthcare systems and community resources
• Ability to leverage systems and resources for improved patient outcomes
• Strong organizational and time management skills
• Familiarity with trauma-informed approaches
• Knowledge of resources available to immigrant and refugee populations

Equal Opportunity Employer/Disabled/Veterans